Customer Care Representative

A company is looking for a Customer Care Representative.

Key Responsibilities

Manage order intake and provide timely responses to customer inquiries regarding order status, pricing, and documentation

Monitor customer orders and implement improvements to enhance service levels and account management

Collaborate with cross-functional teams to support customer needs and ensure compliance with contractual obligations

Required Qualifications

2 - 3 years of customer care or related experience; college degree preferred

Six Sigma Certification is a plus

Proven ability to implement process improvements that enhance service levels

Demonstrated autonomy in decision-making based on data analysis

Ability to work from home with access to high-speed internet and a suitable work environment