OVERNIGHT Parking Valet - LAX Airport

Job Description

Job Description

Description : Employer : ABM

Employment Type : Full Time

FLSA Status : Non-Exempt

Pay : $23.00 / hour + Tips + Overtime

Location : Los Angeles International Airport

Weekly Payroll! Get paid every single week!

Schedule : Overnight Fridays thru Tuesdays, Days Off = Wednesdays & Thursdays

The scheduled work days may change at a later date.

Position Summary :

The Valet Attendants are responsible for creating and maintaining a pleasant, friendly, and professional environment by acknowledging, greeting, and welcoming to the location; offering safe and efficient vehicle guidance, and active control of all parking spaces and directions in accordance with company performance standards. It is the responsibility of the Valet to perform excellent customer service and communication skills as the face of Fly Away Valet .

Requirements :

Job Responsibilities :

• Greets arriving guests, provides courteous, efficient, and enthusiastic service for guest requesting valet parking.
• Checks and notifies guests of pre-existing damage to their vehicles.
• Records guest names, vehicle information and secures the guest keys for parking.
• Accommodates guests requiring special assistance and aid.
• Inspects vehicles for overall condition and notes any dents, missing parts, or distinguishing features.
• Identifies vehicle designated parking location and provides guest with vehicle claim check.
• Reports issues and / or potential problems which may have an impact on the security of guest vehicles and avoids traffic congestion and delays at entrances.
• Understands the legal ramifications of various actions that impact the valet service.
• Assist guests with all luggage.
• Responds to emergency situations when requested.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Responds effectively to guest inquiries, providing excellent guest service.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and / or Security of all unusual events, circumstances, missing items, or alleged theft.
• Always keep valet area neat and tidy.
• Quotes prices for parking services for which money is received upon customer receipt.

Required Knowledge, Skills, and Abilities

Education and Experience :

Minimum 1 years in hospitality industry, including experience in guest and / or customer service (parking industry a plus).

Licensing / Certifications :

Valid in-state driver’s license with a clean driving record, able to pass an MVR background test.

Physical Demands :

Reporting Relationships :

Position reports to the Assistant Valet Manager or Valet Manager