Treatment Coordinator

Description

The Treatment Coordinator plays a critical role in managing the end-to-end process for allergy drop and injection (SCIT) treatment orders dispensed through our compounding pharmacy. This position focuses on delivering exceptional customer service, ensuring accurate billing and collections, and maintaining seamless coordination for new and follow-up treatment orders to support overall patient satisfaction.

Schedule :

Monday-Thursday 9 am- 6 pm

Friday 11 am- 3 pm

(Full-time)

This is an on-site position located at :   5929 Balcones Dr #200, Austin, TX 78731

Key Responsibilities

• Process new or renewals of SCIT / SLIT prescription orders promptly and accurately.
• Monitor schedules to ensure timely processing and delivery of orders.
• Process all delegated prescription orders by the end of the day of date assigned.
• Utilize Practice Management, Treatment Software and Credit Card Payment systems to accurately enter prescription order information, update patient records and process account payments
• Create treatment charges and transfer credits for charges in the Practice Management Systems
• Communicate cost details to patients based on the various payment options for SLIT.
• Identify, initiate and manage the authorization process for all assigned prescriptions.
• Ensure all billing and collection practices are compliant and accurate.
• Collaborate with the billing or front desk office teams to address any discrepancies or issues.
• Resolve patient concerns and provide clear, empathetic communication.
• Make outbound patient calls as assigned to respond to email or voicemail inquiries
• Make outbound patient calls when a patient’s credit card on file is declined
• Build strong relationships with patients to encourage continuity of care.
• Identify opportunities to enhance patient satisfaction and retention.
• Support retention of current immunotherapy patients by utilizing all available treatment options, cancellation processes and tools
• Running Declined Payment Reports bi-weekly.
• Monitoring and responding to patient messages via-Patient Portal.

Competencies

Required education and experience

Preferred education and experience

Benefits

Explore More About Aspire

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Aspire Allergy & Sinus is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are a collective unit of passionate people who have come together to reinforce our cause : curing patients who suffer from allergy and sinus problems . We take great pride in hiring enthusiastic, talented individuals who believe in our cause and want to grow our company and its employees.

We recognize that we thrive and achieve advanced patient care because of our ever-growing team. We are better together and there has never been a better time to help make a difference! Aspire currently stretches among numerous clinics throughout Arizona, Colorado, Florida, New Mexico, and Texas, with plans for several more additions. Do not miss out on the lifetime opportunity to help Aspire scale up and reach more patients in more states.