Junior IT Service Desk Analyst

A company is looking for a Junior IT Service Desk Analyst on a contract-to-hire basis, working remotely.

Key Responsibilities

Serve as a primary point of contact for IT support requests, managing the Jira ticket queue and other intake channels

Provision, modify, and deprovision user accounts and licenses in Microsoft 365 and Microsoft Entra

Diagnose and resolve hardware and software issues for various devices and support collaboration tools

Required Qualifications

2+ years of experience in an IT help desk, service desk, or systems administration role

Practical administration experience with Microsoft 365 and Microsoft Entra ID

Experience managing endpoints with Microsoft Intune or similar platforms

Strong troubleshooting skills across PCs, Macs, and common SaaS applications

Experience with ticketing systems like Jira and familiarity with networking and firewall technologies