Program Manager - The Way Out Center

divh2Way Out Center Program Manager / h2pMission Statement : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination. / ppScope of Position : Under the supervision of the Director of Social Services, The Way Out Center Program Manager will be responsible for all administrative, program and personnel functions along with day-to-day operations of The Way Out Center Program. / ppEducation and Work Experience : / pulliBachelor of Science or Arts Degree in social work, psychology, or other related field preferred / liliCenter management experience could be considered in lieu of degree / liliExperience supervising staff and volunteers / liliExperience working with the homeless population / lipKnowledge, Skills and Abilities Required : / pulliKnowledge of social services, local resources, and referrals as appropriate / liliGeneral computer and keyboarding skills / liliKnowledge of Microsoft Suite and recordkeeping systems / liliEffective verbal and written communication / liliEffective interpersonal skills effectively working in a team and with diverse populations / liliCapable of scheduling, performing, and maintaining data entry, contract compliance, budgeting, and reporting / liliDe-escalation training / liliOver 21 years of age / liliPossess a Valid State Driver License / liliPass a Criminal and Driver Background Check / liliPeer Support Certification preferred or obtained within 90 days of hire / liliHave or complete De-escalation training / liliProficiency with CMIS / HMIS software preferred / liliCurrent WA State Food Handlers Card, Bloodborne Pathogen and CPR / First Aid Certification or obtain within 30 days of hire / li / ulpEssential Duties and Responsibilities : / pulliRepresent The Salvation Army and respect and work within its Christian tenets / liliSupervise The Way Out Center employees, participants, and volunteers / liliAbility to work a flexible schedule to offset daily workloads or staffing shortfalls; find replacement staff / liliSupervise all work areas within the office : / liulliOffice Management / liliDevelopment / implementation of policies, procedures, systems and forms / liliCase management / liliRecords management / liliData collection and statistical reporting / liliQuality customer service / liliBilling / li / ulliTrain The Way Out Center staff on positions, TSA policies / procedures, and continuing education as needed / liliAssist Director of Social Services on contract compliance, fundraising, grants, budgeting, and program audits / liliMeet with employees / volunteers regularly to exchange information and discuss issues affecting the program / liliPrepare procedural manuals and policies with guidance from the Director of Social Services / liliPrepare reports as required by the Director of Social Services / liliRegularly monitor the accuracy, completeness, and timeliness of all functions of the office / liliServe as a point of contact for information and represent The Way Out Center to the community / liliRespond to all inquiries within established guidelines; represent TSA at community meetings and events / liliProvide outreach services outside The Way Out Center to recruit program applicants / liliTrain staff and volunteers in the use of automated systems and word processing software, introduce new versions or functions, trouble shoot problems, and attend meetings / liliSupervise the management, retrieval, and destruction of records within established guidelines / liliSchedule / provide guest transportation to / from appointments, meetings, and employment as required / liliManage appeals of participants that have been terminated from The Way Out Center and make decisions regarding appeals, unless directly involved / liliIf directly involved with the termination or appeal, the Social Services Director makes the determination / liliAble to be on-call for programming emergencies / liliPerform The Way Out Center tasks required, which may include but not be limited to the following : / liulliOversight of outreach / liliIntake and placement of new participants / liliCase management / liliEmergency Assistance Programs (food, clothing, transportation, etc.) / liliLife Skills Classes including the demonstration kitchen / liliTurning over of units / liliMonthly Case Reviews for all participants / liliRandom unit checks / liliAftercare services / liliFollow-up services / liliSeasonal and special Events / li / ul / ulpPhysical Requirements : / pulliSit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis / liliGrasp, push, pull objects such as files, file cabinet drawers, and reach overhead / liliOperate a multi-line telephone / liliOperate a desktop or laptop computer / liliLift up to 30 pounds regularly and 50 pounds occasionally / liliAccess and produce information from a computer / liliUnderstand written information / liliSweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed / li / ulpWorking Conditions : / pulliThe work is typically performed in a shelter environment with office spaces, communal living areas, a kitchen and individual bathrooms / liliFast-paced environment with frequent interruptions requiring adaptability, compassion, and resilience / liliFrequent loud noises due to group conversations, TV or music playing, and clients in mental health crisis / liliIrregular hours, including nights, weekends and holidays / li / ulpThe Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organizations need or when circumstances change. The Salvation Army is an Equal Opportunity Employer : Minorities / Women / Veterans / Disabled. / p / ul / div