Senior Retail Sales Associate - Guest Specialist

Job Title

Senior Retail Sales Associate - Guest Specialist

Job Overview

As a Senior Retail Sales Associate - Guest Experience Sales Specialist at Bob's Discount Furniture, you'll bring energy, service, and leadership to our showroom floor. You'll guide customers through a personalized shopping journey that reflects The Bob's Way-honesty, integrity, and a customer-first mindset-while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you'll also support team development, safety protocols, and daily store operations.

This position is based in-store and requires flexible availability, including evenings, weekends, and holidays.

What You'll Bring to Bob's

At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of communication skills, problem-solving, sales aptitude, and service leadership. If you enjoy connecting with people and building relationships while helping a team thrive, this is the role for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas :

Core Competencies & Expertise

Customer service excellence

Relationship building and rapport

Sales engagement and upselling techniques

Analytical thinking and problem-solving

Team collaboration and contribution

Self-leadership and personal accountability

Effective communication and active listening

Ability to manage concerns in a service-focused manner

Preferred Competencies & Skills

Experience in retail customer service

Commission-based sales experience

Ability to lead, motivate, and support teammates

Familiarity with retail operations tools (tablets, CRM, etc.)

Who We Are

At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Benefits & Perks

Competitive Medical, Dental, and Vision Insurance

Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday

401(k) Profit Sharing Plan with a generous company match

Employer-paid Life Insurance and Voluntary coverage options

Pet Insurance and Legal / Financial Planning resources

Tuition Reimbursement and scholarships for team members and dependents

On-demand learning and professional development

Employee Discount on Day 1 and additional merchant discounts

Our Culture & Core Values

At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!

Minimum Qualifications

Ability to engage and serve customers in a fast-paced, sales-driven environment

Track record of achieving personal or team goals

Must be at least 18 years old to be considered for employment with Bob's

Physical Demands

Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance

Ability to stand, walk, bend, and reach for extended periods

Must be mobile throughout the showroom and able to perform in-store tasks as needed

Diversity is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities :

Pay : $16.50 advance VS commission - Keyholder position

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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