IT Help Desk - L1

Job Description

Job Description

Hello! We are a Managed Service IT Provider looking to bring on another entry level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn!

If you like  a fun work environment, a good culture, and great teammates, we want to hear from you!

Job Duties :

1. Answering all phone calls coming into the Middleground office

2. Triaging and scrubbing all incoming tickets and working them to resolution or assigning to team

3. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours.

4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various products

5. Physical hardware build outs and configurations.

6. Internal ticketing system usage, administration, and management for all issues

7. Assist in providing excellent customer service to all Middleground customers

8. Contribute to the growth and improvement of all internal and external systems

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