Field Supervisor

Job Description

Job Description

TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors.

TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers.

Responsibilities :

• Supervising a team of Field Coordinators who welcome guests and monitor queue control at our bus stops.
• Being the liaison between escalated customer issues and managers.
• Collect guest information to assist in resolving customer service-related issues and concerns
• Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations
• Be responsible for company equipment.
• Promote a culture of positivity and teamwork
• Monitor the safety of employees and guests.
• Conduct and submit various reports as assigned

Requirements :

Comfortable and effective working outdoors in various weather conditions

The ability to provide excellent customer service

Ability to work in all weather conditions

Outstanding interpersonal and communication skills

Organized and attentive to detail

The ability to manage crowds and remain calm in stressful situations

The ability to stand for long periods.

Willingness to work on weekends and holidays

The ability to work with google office applications, e.g., docs, sheets, email, chat

The ability to supervise a team of 20 to 30 people.

Job Type : Full-time

Pay : $20-$22 per hour

Benefits :

Employee discount

Health insurance

Paid Training

Schedule :

8-hour shift

Day shift

Holidays

Night shift

Weekend availability

Supplemental Pay :

Bonus pay

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