Information Technology Manager - Christian Ministry

Applicant Requirements

We request that you submit both a resume and cover letter that demonstrates your interest and qualifications for working in a ministry position and the position that you are applying for. You will not be considered without both. Please complete the application form in its entirety as we are unable to extend an offer of employment for incomplete applications. Some volunteering with the ministry as part of the assessment and qualification process may be requested.

About OurCalling

OurCalling is a ministry specifically focused on the unsheltered homeless community. We operate an outreach center for the homeless community near downtown Dallas. We are passionate about loving and helping the unsheltered homeless transition to better lives. We are a faith-based ministry where every job is a ministry position. Each staff member should be able to clearly share the Gospel and communicate their own testimony. While everyone on the team wears multiple hats, our primary function is getting people off the street and helping them walk with Jesus. We want everything that we do to point to Jesus. We serve 200-400 guests daily. We are a zero-barrier facility that is welcoming and compassionate to all who enter.

Job Overview

The Information Technology (IT) Manager reports to the Chief People Officer. They ensure that OurCalling's technology systems effectively support its operational needs and mission delivery. This role provides guidance and management in system integration, data security, vendor management, and technology administration. The IT Manager is the primary point of contact for staff technology needs, maintaining smooth day-to-day operations across hardware, software, and cloud-based applications.

Technology-related responsibilities will include managing the relationships with OurCalling's IT vendors, including the phone system, alarm system, security camera systems, card-access system, the digital signage player, SecurAlert system, etc. This person will also purchase staff laptops / tablets, oversee all IT onboarding / offboarding for employees, and other assigned tasks. This position may require working in a public space, with a lot of activity and coming / going.

Essential Duties & Responsibilities

• Vendor and Partner Management

Manage the IT vendor relationship, including service-level agreements, troubleshooting escalations, and contract renewals.

Manage and maintain the organization's inventory of technology assets, including servers, laptops, iPads, digital signage systems, Aurora systems, Sonos systems, security camera systems, and card-access systems.

Monitor and improve system integrations across the organization to ensure efficiency and data integrity.

Maintain and update the IT Playbook monthly with current procedures, vendor information, logins, and troubleshooting guides.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.

Experience in a non-profit environment.

Working Conditions

This position will be based at our downtown Dallas navigation center, supporting an additional site in Ferris, TX (OurCommunity). Regular on-site presence required; some remote work possible. Occasional evening or weekend support for system updates or emergency issues.

Additional Qualifications

Our Benefits

We offer an excellent Total Rewards benefit package that includes over 3 weeks' Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.

The pay range for this role is :

70,000 - 70,000 USD per year(OurCalling - Cesar Chavez)

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