Psychiatric Social Clerk

Psychiatric Social Clerk

Job Summary : Under direct supervision, schedules initial interview and intake appointments for patients, types correspondence and reports : answers telephone and gives information and performs related clerical duties as directed. Support Kaiser physicians and therapists in Behavioral Health Service. Essential Responsibilities :

• Schedules appointments for psychiatric patients on OPAS.
• Contacts patients by telephone or correspondence to notify them of appointment changes or to re-schedule.
• Answers telephones and relays messages.
• Answers requests for medical information from outside providers and governmental agencies per Kaiser Permanente protocols.
• Transcribes psychiatric consultation summaries from physician notes.
• Files summaries in patient case records and distributes copies to appropriate personnel as directed.
• Maintains confidentiality of medical records.
• Types correspondence, memorandums, forms, reports and statistical reports pertaining to departmental activities.
• Sorts and distributes mail (inter-office and postal mail).
• Clerical support : file correspondence and reports, makes copies of documents.
• Calls in prescriptions.
• Orders lab tests.
• Maintains office supplies and re-orders as needed.
• May assist in reception by checking in patients and receiving co-payments.
• Establishes and maintains courteous, cooperative relations with interaction with other personnel, providers, health plan members and the public.
• Calls patient from waiting area and places in exam rooms.
• Keys DKAs into automated system.
• Arranges for patient admission, transfer, or discharge.
• Arranges for transportation of non-ambulatory patients.
• Completes and forwards chart request forms.
• Completes patient processing forms such as admission / discharge documents, chart request, surgery request forms, and obtains patient authorization signatures.
• Completes disability requests for providers.
• Fills out laboratory, x-ray requisitions, and specialized test forms.
• Lists referrals from physicians.
• Notifies appropriate personnel of abnormal lab test results.
• Verifies patient / member eligibility.
• Maintains physician and therapist schedules.
• Notifies patients of appointments / scheduling changes by phone or mail.
• Prepares physician and therapist schedules.
• Answers member inquiries.
• Explains hospital regulations and policies.
• Explains TRRS policies.
• Transcribes psychiatric consultation summaries of physician notes.
• Types correspondence, memorandums, forms, reports, statistical reports.
• Assists in reception by checking in patients and receiving co-payments.
• Files correspondence and reports.
• Copies documents.
• Files patient summaries.
• Maintains office supplies and re-orders as necessary.
• Requests charts.
• Answers and routes telephone calls.
• Screens patient calls and takes messages for providers.
• Types necessary correspondence.
• Material and Supplies.
• Clears paper jams and performs routine maintenance.
• Operates copier equipment.
• Assumes other activities and responsibilities as directed.

Coding System : Care Government / Regulatory Agencies : med-cal, medicare Equipment / machinery : card imprinting machine, computer terminals (i.e., keyboard and screen), and photocopying machine

Basic Qualifications :

Education : High school diploma / GED License, Certification, Registration : N / A

Additional Requirements : N / A Preferred Qualifications : N / A

Notes : Position will support BHS department as needed; to include those on vacation, leave of absences, call outs, and holiday coverage. Position in Behavioral Health supporting Psychiatry, Addiction Medicine and Social Medicine.

Company : Kaiser

Location : Bakersfield, California

Reqnumber : 1392969