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Service Advisor
Service AdvisorWise Auto Group • Vacaville, CA, US
Service Advisor

Service Advisor

Wise Auto Group • Vacaville, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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[job_card.job_description]

The Service Advisor acts as the liaison between customers and the service department.

They are responsible for greeting customers, listening to their vehicle concerns, preparing repair orders, and ensuring a smooth communication flow between technicians and clients.

Their primary goal is to deliver excellent customer service while maximizing service department profitability. Key Responsibilities:

  • Greet customers in a professional and friendly manner.
  • Accurately identify and document vehicle issues as described by the customer.
  • Prepare repair orders and obtain customer approval for necessary services.
  • Explain repairs, costs, and timelines clearly to customers.
  • Coordinate with service technicians to ensure timely and accurate service.
  • Keep customers informed about the progress of their vehicle.
  • Perform follow-up calls to ensure customer satisfaction post-service.
  • Upsell additional services based on vehicle inspection reports.
  • Maintain complete and accurate customer records.

Handle customer complaints or concerns with tact and professionalism. 🔧 Qualifications:

  • High school diploma or equivalent (associate or bachelor's degree is a plus).
  • Proven experience as a service advisor or in customer-facing roles.
  • Basic understanding of automotive systems and repairs.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Proficient in using dealership management systems (e.g., CDK, Reynolds & Reynolds).

Valid driver’s license with a clean driving record. 💼 Preferred Skills:

  • ASE Certification (helpful but not required).
  • Bilingual (English/Spanish) is a plus.

Previous dealership experience. 🕒 Working Conditions:

  • Schedule may include weekends and extended hours.
  • Frequent standing, walking, and occasional lifting up to 25 lbs.

Indoor/outdoor environment, depending on customer and vehicle interaction. 📈 Performance Metrics:

  • Customer satisfaction scores (CSI).
  • Repair order count and average repair order value.
  • Service upsell and conversion rates.
  • On-time vehicle delivery and customer retention.
  • Powered by JazzHR
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Service Advisor • Vacaville, CA, US

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