Spanish Customer Support

Spanish-speaking Customer Service Representative

On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment!

Responsibilities

• Identify and assess customers' needs
• Provide accurate, valid and complete information by using the right methods and tools
• Meet personal / customer service team targets
• Keep records of customer interactions, comments and complaints
• Communicate promptly, professionally and effectively with customers, utilizing all communication methods including email, phone and webchat
• Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
• Enhance customer experience by gathering customer feedback and share with the Product teams