Order Entry / Customer Service

Order Entry / Customer Service

Sunset West , a division of Hooker Furnishings Corporation (NASDAQ : HOFT), is currently recruiting for our Customer Service team to work in our Vista, CA location. Hooker Furnishings Corporation, in its 101st year of business, is a designer, marketer and importer of case goods, leather furniture, fabric-upholstered furniture and outdoor furniture for the residential, hospitality and contract markets.

The Position :

This role is essential in processing customer orders accurately and efficiently, ensuring smooth communication between sales, production, and logistics. The ideal candidate will have strong data entry skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities :

• Receive and review incoming customer orders through online platforms, email or other tools.
• Accurately enter order details, customer information and shipping information in D365
• Verify order accuracy, including product quantities, pricing, discounts, delivery information and shipping charges.
• Maintain organized records of orders, adjustments and correspondence
• Communication with Sales and Customer Service on order discrepancies
• Upload documentation to customer profile
• Assist with reporting and data management related to order processing
• Follow company policies and procedures to ensure accuracy and efficiency.

Candidates that will be a great fit will have :

Why should you apply?

Shift : Monday to Friday 8 am - 5 pm.

Pay range : $20-23 per hour

Hooker Furnishings Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.