Eligibility Worker I

The Position

Contra Costa County is recruiting to fill multiple Eligibility Worker I vacancies in the Employment and Human Services Department (EHSD).

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

We are looking for someone who:

• Possesses effective organization skills and is task-oriented
• Can accurately interpret and apply government regulations, policies, and procedures
• Thrives in a customer-focused environment
• Demonstrates empathy in difficult or complex circumstances
• Is adaptable to changing regulations and procedures
• Is able to provide fair and unbiased interpretation of facts

What you will typically be responsible for:

• Conducting interviews with applicants and recipients of public assistance benefits
• Gathering information from applicants to make eligibility determinations
• Reviewing applications and declarations for completeness and consistency
• Maintaining client records through data entry into computerized/online systems
• Linking customers to other community resources
• Making accurate and efficient determinations of eligibility

A few reasons you might love this job:

• You will have a daily impact providing assistance to vulnerable members of the community
• The work performed helps to bolster a strong, vibrant economy by providing optimal benefit and support services
• You will work in an engaging team environment
• There are opportunities for promotional growth within Contra Costa County

A few challenges you might face in this job:

• You will be in a classroom environment for the first three months to learn complex eligibility rules
• You must demonstrate proficiency in determining eligibility both in the classroom and on the job
• You will work in a fast-paced and ever changing environment
• You will be expected to process a high volume of work
• You will work in a highly regulated government environment

Individuals who are proficient in English/Spanish, Laotian, or Vietnamese are strongly encouraged to apply. Bilingual applicants who are hired will be required to pass the language proficiency exam in order to receive a monthly bilingual pay differential in addition to their monthly salary.

Note: Eligibility Worker I is the entry level classification in the Eligibility Work series. Those who satisfactorily complete the probation period may promote through the Eligibility Worker series.