Client Care Specialist Women's Shelter

Samaritan House Womens Shelter

33 Church Street Parish Hall

White Plains NY 10601

Rate of pay : $18 per hour

Reports to : Director of Shelter Services

Shift : Friday Saturday and Sunday from 3 : 00 pm-11 : 00 pm OR 11 : 00 pm-7 : 00 am

Provide direct care guidance and supervision to residents of the program; assist in homemaking and routines of daily living at shelter. Foster positive socialization and interaction among residents provide informal counseling; carry out record keeping and other assignments as needed.

Responsibilities include but are not limited to :

Develop good relationships with residents and contribute to the development of a positive atmosphere in the program.

Assist the shift supervisor in carrying out daily routines of program including performing and monitoring daily chores food service laundry housekeeping etc.

• Serve as security staff person to ensure orderly entrance and exit of residents and to escort unauthorized or disruptive clients or other unauthorized individuals out of the building.
• Listens to concerns of residents and communicates issues and problems arising with shift supervisor document information via narratives and other records; provide other reports on shelter as needed.
• Attend staff meetings and in-service training workshops when required.

Requirements :

Working Conditions

Employees work in a residential care environment and are subject to the physical and emotional behavior and communicable diseases of the residents.

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Part-Time

Experience : years

Vacancy : 1