Introduction
The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about being part of an inclusive team of public servants pleaseconsider the following opportunity.
Application Period Opens :
Application Period Closes :
- Written Exam : (
- Subject to change)
October 21 2025
November 14 2025
December 9 and 10 2025
Purpose
The City of Milwaukee is dedicated to delivering excellentmunicipal services for our community. The City of Milwaukee tows approximately25000 vehicles annually keeping Milwaukee residents and visitors safe byremoving vehicles that are traffic hazards or have been parked incorrectly onpublic roadways or parking areas. The Citys Towing staff is committed toproviding pleasant efficient customer service.
The Tow Lot Attendant provides customer service andassociated data entry for the intake and release of towed vehicles and sharesresponsibility for quality control inventory and evaluation for all vehiclestowed.
Essential Functions
Vehicle Processing and Release
Document identify and verify vehicle information to ensure that the record contains correct data for inventory and quality control.Obtain or verify vehicle ownership lien holder or other information for notification purposes.Validate information and coordinate record corrections with the Parking Information Desk (PID) and the Milwaukee Police Department (MPD) to ensure accuracy.Evaluate vehicles for value damage make model and other information.Determine future dispositions based on applicable state statutes and vehicle market value.Use and create database queries to locate vehicles establish / create dispositions identify entry errors or questionable dispositions and evaluate data to determine ownership or inconsistencies in ownership or vehicle data.Coordinate vehicle releases to ensure that all customers are served in a timely and orderly manner.Assess and document the condition of all vehicles at the time of release.Ensure that the correct vehicle is released to the authorized agent or is recycled or sold based on legal timeframes.Determine and report the status of all vehicles to the MPD.Complete Department of Motor Vehicles (DMV) and other vehicle forms using spreadsheets and databases.Utilize technology including handheld devices and printers to inventory vehicles and produce vehicle identification labels.Lot Maintenance
Perform Tow Lot maintenance including snow removal by truck shovel or snow blower; salting; and cleaning such as sweeping and loading car parts into a truck bed.Use a tow truck skid steer loader and end loader for various operations within the Tow Lot.Maintain existing equipment and supply inventory.Customer Service
Answer inquiries from customers tow drivers MPD and others regarding vehicle status.Respond to electronic or written information requests.Request services from other City departments.We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
The Tow Lot Attendant must be willing and able to do thefollowing :
Drive various types of passenger vehicles including both automatic and manual transmissions.Use hand tools such as screwdrivers pliers wrenches lockout kits and hammers to remove license plates open car doors and perform vehicle adjustments to enable vehicles to be driven off the lot.Be available to work any shift and to rotate shifts when needed.Be available to work extended hours.Work outdoors in all kinds of weather conditions.Perform medium physical work including climbingkneeling crawling crouching standing walking reaching and making repetitive motions.Lift and move objects weighing 50 lbs. or more occasionally up to 20 lbs. frequently and up to 10 lbs. consistently.Pass a comprehensive background check.The preplacement medical requirements for this positioninclude the following :
Physical Examwith 50 lb. lift testAudiogramVision TestDrug testMinimum Requirements
One year of customer service inventory and / or automotive support experience that included performing data entry.Valid drivers license at the time of appointment and throughout employment.Equivalent combinations of education and experience may beconsidered.
Desirable Qualifications
Familiarity with database queries and reports.Professional automotive customer service experience or mechanical experience.Vehicle inventory and evaluation experience.Ability to understand and fluently speak read and write in Spanish.Knowledge Skills Abilities & Other Characteristics
Technical
Ability to read interpret and apply work-related documents such as statutes ordinances and policies.Ability to utilize standard computer applications such as Outlook Microsoft Word PowerPoint Excel Access and other database programs.Ability to accurately and efficiently enter data and perform transactions.Ability to learn job-related databases and enterprise software.Ability to effectively use equipment such as handheld devices and printers to enter query and manipulate data and to provide associated documentation.Ability to drive and operate towing vehicles and equipment.Ability to learn automobile service practices related to parts and sales.Ability to perform maintenance tasks such as snow and ice management and cleaning.Communication and Interpersonal
Verbal communication skills to share information and respond to questions clearly.Written communication skills to prepare clear and concise business correspondence and reports.Customer focus and a dedication to exceptional service delivery.Ability to interact with customers in a courteous tactful and concerned manner.Active listening skills and patience.Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.Judgment and Professionalism
Ability to perform work with a high degree of accuracy detail and quality.Ability to use sound judgment to make decisions.Ability to remain calm when working in stressful and often emotionally charged situations.Situational awareness and ability to perform work safely.Ability to work independently on various shifts for extended hours.Honesty and responsible stewardship of City of Milwaukee resources.Current Salary
The current starting salary (Pay Range 8BN) is $47105annually and the resident incentive starting salary for City of Milwaukeeresidents is $48518 annually .
BENEFITS :
The City of Milwaukee provides a comprehensive benefitprogram which includes the following :
Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan457 Deferred Compensation PlanHealth and Dental InsurancePaid Parental LeaveComprehensive Wellness ProgramOnsite Clinic ServicesOnsiteEmployee Assistance ProgramAlternative Work SchedulesLong Term Disability InsuranceGroup Life InsuranceTuition BenefitsPaid Vacation12 Paid HolidaysPaid Sick Leave and other paid leavesFlexible Spending ArrangementCommuter Value PassFor full details of the benefits offered by the City ofMilwaukee please visit Process
THE SELECTION PROCESS will be job-related and will consistof one or more of the following : an evaluation of education experience and / orresponses to supplemental questions; a written or performance test astructured interview or other assessment methods. The Department of EmployeeRelations reserves the right to call only the most qualified candidates tostructured interviews and performance examinations. Structured interviews mayinclude written exercises. Selection process component weights will bedetermined by further analysis of the job.
INITIAL FILING DATE - The selection process will be held assoon as practical after the deadline listed above. Receipt of applications maybe discontinued at any time after this date without prior notice. Howeverrecruitment may continue until the Citys needs have been met. Qualifiedapplicants will be notified of the date time and place of the selectionprocess components. Unless otherwise required by law the City of Milwaukeewill not provide alternative selection process dates or times. The applicant isresponsible for attending all phases of the job selection process at the timeand place designated by the City of Milwaukee.
Additional Information
APPLICATIONS and further information may be accessed by visiting you would like assistance completing an application please contact the Department of Employee Relations at or .The Department of Employee Relations is located in City Hall 200EWellsSt Room 706 Milwaukee WI 53202.Conclusion
EEO 805
The City of Milwaukee values and encourages diversity and isan equal opportunity employer.
Key Skills
Customer Service,Hospital Experience,Hotel Experience,Taleo,Hospitality Experience,Basic Math,Laundry,Cleaning Experience,Computer Literacy,Guest Services,Cash Handling,Commercial Cleaning
Employment Type : Full-Time
Experience : years
Vacancy : 1
