Program Support Assistant

Summary

This position is located at the Dayton VA Medical Center and supports the Acute Care Nursing Service.

The Program Support Assistant (PSA) provides broad technical, administrative, and clerical support to Nursing Services at the Dayton VA Medical Center. The incumbent will interface with Nursing Services staff, customers, and stakeholders; develop and maintain records of budgeting and resource spending; review, analyze, and report on performance and compliance activities via data analysis.

Duties

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Major duties include but are not limited to :

• The incumbent develops proposals and plans of action to improve office operations and provides liaison support in connection with those matters over which she / he has primary administrative responsibility.
• Independently observes need for administrative instruction or changes within patient / clinical services' operations, prepares correspondence and presents them for signature.
• Independently handles situations based on general knowledge of the organization and policy; disposes of routine matters where there is well-established policy and / or procedure.
• Reviews correspondence, (electronic and paper), directives, publications and standards in order to stay updated and informed, to determine appropriate action, responsibility, or area of interest Incumbent reviews reports, actions, and correspondence prepared for signature for conformance with Medical Center policy and VA regulations.
• Provides a broad spectrum of support to the Medical Center's Nursing Recruitment Program.
• Responsible for the clerical duties related to implementing a comprehensive healthcare recruitment and marketing program for the VA at Dayton.
• Prepares application and interview scoring sheets as directed.
• Works with Selecting Officials to schedule interviews and arranges meeting space.
• Maintains all preemployment forms and informational documents / handouts.
• Provides personnel management and administrative support to Nursing Service; acts as a liaison with the Human Resources office, coordinates personnel actions, maintains personnel-related records such as performance ratings, position descriptions, functional statements, awards, etc.
• Provides assistance to the Nurse Recruiter, Nurse Manager and supervisors in personnel matters involving staffing, leave administration, and training issues.
• Prepares personnel actions, tracks the status of various personnel actions from origination to conclusion in the areas relating to personnel management in order to ensure : that suspense dates are met, that employees are paid properly, that employees are at the proper step and within proper leave categories, etc.
• Provides assistance to supervisory and leadership staff for employees with the Family Medical Leave Act. Works with the employee, supervisor and Human Resources to ensure that the proper forms are completed and submitted.
• Performs other duties as assigned.

Work Schedule : 8 : 00 AM - 4 : 30 PM (0800-1630) Monday - Friday.

Virtual : This is not a virtual position.

Position Description / PD# : Program Support Assistant / PD92147A

Relocation / Recruitment Incentives : Not Authorized.

Critical Skills Incentive (CSI) : Not Approved.

Permanent Change of Station (PCS) : Not Authorized.

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider :

Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02 / 04 / 2026.

You may qualify based on your experience as described below :

Specialized Experience : You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to :

NOTE : Experience must be fully documented on your resume and must include job title, duties, month and year start / end dates AND hours worked per week.

You will be rated on the following Competencies for this position :

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.