ACCOUNT MANAGER
Third Shift : 10 PM to 7 AM
Monday through Friday
We are looking for a Third Shift Account Manager to support our overnight operations and ensure uninterrupted service for our customers and carriers. This role requires strong communication, quick problem solving, and the ability to manage freight exceptions during off-peak hours.
Responsibilities
- Oversee customer accounts during third shift and maintain full visibility on all active loads
- Track and trace shipments and provide consistent status updates
- Communicate with carriers on ETAs, delays, accessorials, and service issues
- Quote freight in real time and provide accurate spot pricing based on market conditions
- Source capacity and negotiate rates that align with customer expectations and current market trends
- Resolve overnight problems including recoveries, reschedules, and detention situations
- Review customer portals and update all load activity in real time
- Ensure all documentation including rate confirmations and PODs is accurate
- Protect service levels by escalating urgent issues to the appropriate teams
- Maintain clean notes and accurate data in the TMS
What We Look For
Strong understanding of brokerage operations, freight markets, and pricingAbility to generate accurate spot quotes quickly and confidentlyExcellent communication and follow throughAbility to multitask and stay organized in a fast-paced environmentComfortable making time-sensitive decisions without direct supervisionPrior experience in logistics, dispatch, pricing, or account management is preferred