System Support Analyst

Job Description

Job Description

About Gibson

Gibson Homewares is the nation's leading producer of dinnerware, cookware, cutlery, tools, and gadgets - all the essentials needed for prep, cooking, dining, and entertaining.

For over 40 years and spanning four generations as a respected and trusted family-owned company, Gibson Homewares has developed a portfolio of brands across multiple categories. The position is at our corporate offices . Based in Los Angeles (City of Commerce), Gibson is known for delivering product lines with style and value to the global retail marketplace. Gibson's legacy brands include Gibson Elite, Gibson Home, and Soho Lounge. In addition, Gibson is a driving force behind global brands such as Gibson Home, Gibson Elite, Soho Lounge, Bloomhouse, Martha Stewart, Babish, Kenmore, Crockpot, Oster, Mr. Coffee, Sur La Table, Calphalon and Peanuts.

At Gibson, PEOPLE ARE THE #1 PRIORITY . Gibson is always looking for new talent to join our growing team.

For more information, visit us at http : / / www.gibsonhomewares.com

Job Title : SYSTEM SUPPORT ANALYST

The System Support Analyst is responsible for supporting end-users' hardware and software needs as well as managing Microsoft 365, the VoIP phone system and security solutions. Will also assist with some server and networking related tasks as needed.

System Support Analyst Responsibilities :

Responsible for end-user support with hardware / software issues

Manage Microsoft 365 environments including Exchange Online, SharePoint, OneDrive and Teams

Administer VoIP Phone system

Manage EDR and other security solutions

Administer Active Directory users and groups

• Administer wireless network systems

Assist with server and network related tasks and issues

Perform scheduled after-hours maintenance as needed

Generate technical reports, memos and instructional materials for end-users

Respond to after-hours emergencies as needed

System Support Analyst Requirements :

Full-time position to work in office, in Los Angeles, Monday to Friday 8 : 30 am to 5 : 00 pm

Minimum of 3-5 years of IT experience with end-user support

Strong working knowledge of Windows operating systems and Microsoft office software

Knowledge of MacOS

Strong working knowledge of Microsoft 365 administration

Knowledge of Windows Active Directory, permissions, group policies

Knowledge of server and networking fundamentals

Ability to work under pressure in a high volume and fast paced environment