Computer-Aided Dispatch Administrator

Job Description

Job Description

Computer-Aided Dispatch (CAD) Administrator

Location : Chicago, IL

Duration : 10 years

Position Overview

The CAD Administrator manages and maintains the Computer-Aided-Dispatch (CAD) system. ensuring it runs efficiently, securely, and supports emergency services. This role involves installing, configuring, and troubleshooting software, managing databases, and trainer users. The administrator collaborates with IT teams, public safety personnel, and vendors to enhance system functionality while ensuring accurate data for reporting and analysis.

Key Responsibilities

• CAD System Management : Oversee the operation, maintenance, and configuration of Computer-Aided Dispatch (CAD) software. The CAD Administrator manages the CAD and mobile application software settings to ensure efficient operation. This includes software setup, security, code file maintenance, version updates, and managing support issues. The CAD administrator manages CAD system databases to ensure data accuracy, which includes updating information on streets, subdivisions, and response locations. The administrator will also evaluate data for new streets and subdivisions and input the information into the CAD system.
• Software Installation & Configuration : Install, configure, implement, and update CAD and related applications for operational efficiency. In addition, the CAD Administrator is responsible for setting up and maintaining users and vehicles, as well as making minor configuration changes to the CAD and mobile products.
• Database & Security Management : Manage, fine-tune, and ensure the security of CAD databases and file management systems. The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.
• Troubleshooting & Technical Support : Diagnose and resolve system issues, including software malfunctions and user access problems. The CAD administrator provides administrative and front-line application support to the public safety communications team, as well as technical support to system end-users. The CAD administrator will also respond to all end-user inquiries.
• User Account Management : Create, modify, and delete end-user accounts while ensuring compliance with security protocols.
• Equipment & Log Maintenance : Maintain records of CAD system hardware, software licenses, and ensure up-to-date documentation.
• Report Generation & Data Analysis : Prepare and submit routine and special reports to management, analyzing system performance and data trends.
• Integration & Collaboration : Work with IT teams, dispatch personnel, emergency responders, and third-party vendors to enhance CAD functionality. In addition, the CAD Administrator will work with GIS, IT, Police, Fire, and EMS records departments, and also liaise with vendors and technical subject matter experts.
• Policy and Procedure Development : The CAD administrator will assist in the development, maintenance, and oversee policies and procedures related to CAD. This includes defining roles and responsibilities for system changes, permission access, and other technology management processes.
• System Security : The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.

Required education, Skills, Qualifications & Experience

Education :

Required Technical Skills :

Required Experience

Work Environment & Schedule

SALARY AND BENEFITS

The leadership of our Company believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if an offer is made.

HOW TO APPLY

All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process.

As an Equal Employment Opportunity (EEO) Employer, Cycurion, Inc. and our Subsidiaries prohibit discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

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