Hyatt Place Greensboro Downtown-Night Auditor

NIGHT AUDITOR

Carroll Hospitality, a subsidiary of the Carroll Companies, oversees daily operations of the Hyatt Place in downtown Greensboro. Our mission is rooted in delivering exceptional customer service and creating an unforgettable guest experience. We believe in treating each guest and team member with the same care and respect we’d want for ourselves. At Carroll Hospitality, our goal is to ensure that every stay feels as comfortable and welcoming as home. If you're passionate about hospitality, kindness, and making a lasting impact, we invite you to join our dedicated team!

JOB SUMMARY

We are seeking an experienced Night Auditor who will be responsible for overseeing front desk duties at the Hyatt Place during the night shift. Duties include, but are not limited to, assisting guests to check-in or check-out, reviewing guest payments, processing immediate requests, and other details from the day shift to ensure guests provided payment for their stay or any additional requests and act as a point of communication for customer needs.

Responsibilities

• Balancing the accounts from day shift.
• Managing front desk activity and handling guest check-ins and check-outs.
• Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest performance.
• Handling customer requests and complaints with compassion and directing to another employee or department as necessary/accordingly.
• Creating invoices, bills and checks for vendors, employees, and contractors.
• Managing and updating all official documentation pertaining to the role
• Ensuring the all end-of-day activities have been successfully executed by employees in all departments.
• Work closely with other hotel staff to coordinate room service requests or cleaning service needs from guests.
• Answering calls and queries related to potential booking.
• Maintaining a positive go-getter problem solving attitude.
• Think outside the box to solve uncommon issues that may arise.
• Other duties, as assigned by Management.

QUALIFICATIONS

• Associate’s Degree or equivalent, Minimum of 3 years related experience in the hotel/hospitality industry with knowledge of hospitality principles and practices; or equivalent combination of education and experience.
• Computer knowledge and experience in Microsoft office applications such as excel, and word is also required.
• Proficiency using MS Office and relative software systems.
• Must be trustworthy, punctual, have a positive attitude with attention to detail, and be committed to high quality customer service.
• Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs.
• Must be a solutions-oriented self-starter with a motivating personality, proactive and comfortable in a fast-paced, entrepreneurial, deadline-driven environment.
• Must be organized and comfortable with a wide range of responsibilities with a strong ability to prioritize, multi-task, and work independently, as well as within a team environment.
• Ability to professionally diffuse and resolve conflict with a positive, customer service-oriented approach.
• Must possess solid verbal and written English communications skills to effectively negotiate, convince, sell, and influence all prospective and existing guests and customers.

Physical Requirements

• Standing for long periods of time
• Bending
• Kneeling
• Walking
• Lifting 30+ pounds

Headquartered in Greensboro, NC, The Carroll Companies is a family of companies dedicated to real estate development and property management. As The Carroll Companies continues to evolve nationally, we are best known for our luxury multifamily developments, mixed-use lifestyle centers, storage solutions, industrial developments, single-family homes, and premium hotels and hospitality services.

The Carroll Companies is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity is a source of strength and innovation, and we are dedicated to providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage applicants from all backgrounds to apply and join us in our mission to create a workplace that reflects the diversity of the world we serve. Together, we strive to build a culture that celebrates uniqueness, embraces differences, and ensures that every employee feels empowered to bring their authentic selves to work. Your talent is what matters most, and we are excited to welcome individuals from all walks of life to contribute their skills and perspectives to our dynamic team.