SOCIAL SERVICES CASE MANAGER

Job Purpose

Chinatown Service Center (CSC) is a multi-service health and human services organization committed to providing compassionate, multilingual, and culturally sensitive care to the communities of Chinatown, the San Gabriel Valley, and beyond. Our mission is to deliver outstanding services and advocacy that promote a better quality of life and equal opportunity for immigrants and underserved communities.

Under the supervision of program managers, this position is responsible for direct client services, including screening and enrolling clients into appropriate programs. The Case Manager provides comprehensive case management, advocacy, and information/referral services. The role also requires maintaining accurate documentation, ensuring compliance with contractual obligations, and achieving departmental goals.

Duties and Responsibilities

• Screen clients to determine eligibility and enroll them in appropriate programs based on assessed needs.
• Conduct client needs assessments and develops individualized service plans to support self-sufficiency and independence.
• Deliver excellent customer service and assist clients with advocacy and referrals to community resources.
• Maintain respectful and professional communication with clients, meeting them at their language proficiency level to ensure understanding and foster a positive, supportive environment.
• Ensure accurate, timely documentation of services and outcomes in compliance with agency standards and contractual guidelines.
• Submit complete and accurate reports and service data to funding agencies as assigned.
• Maintain and expand resource networks to support program goals and client needs.
• Handle all client data with discretion and professionalism.
• Develop and share client stories to amplify our services to the community.
• Actively engage in professional development to enhance job knowledge, increase awareness of community resources, and apply current best practices.
• Participate in department outreach events and activities.
• Provide front-desk and receptionist coverage as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in social or behavioral sciences or a related field from an accredited university. (A minimum of two years of related social services experience may substitute for a degree.)
• Prior experience in case management (specifically with the elderly population) preferred.
• Bilingual/bicultural proficiency in English and one or more of the following languages required:
  1. Chinese (Cantonese and/or Mandarin)
  2. Vietnamese
  3. Spanish
• Demonstrated cultural sensitivity and understanding of the social, cultural, and generational dynamics affecting immigrant communities.
• Strong organizational skills and high attention to detail, with the ability to work independently, follow procedures, collaborate effectively as a team player.
• Self-motivated and flexible, with the ability to adapt to changing priorities and client needs.
• Effective interpersonal and communication skills; ability to build rapport with diverse individuals and families.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) and other office technologies.
• Availability to work weekends as needed.
• Must have reliable transportation.