Manager IT Service Management

Job Title : ITSM Manager

Start Date : January 5

Duration : Permanent

Daily Working Hours : Full-Time

Travel : Approximately 20% onsite (80% remote)

• No 3rd Parties Please

Work authorization : Must be eligible to work in the U.S. without company sponsorship.

Project Scope

We are seeking an experienced ITSM Manager to support a healthcare organization based in South Georgia. This role will oversee enterprise IT Service Management (ITSM) processes tools and teams ensuring alignment with industry best practices (ITIL) while delivering reliable high-quality IT services across the organization.

Position Summary

The ITSM Manager is responsible for leading and optimizing IT service management processes including incident problem change and asset management. This role ensures effective service delivery operational continuity and continuous improvement while serving as a key partner to business and IT stakeholders. The ideal candidate brings deep ITSM expertise strong leadership skills and a service-oriented mindset.

Key Responsibilities

Lead and manage ITSM processes including incident management problem management root cause analysis change management knowledge management and asset management.

Oversee day-to-day performance of IT service teams ensuring timely resolution of incidents and service requests.

Develop implement and maintain ITSM policies procedures and governance aligned with ITIL and industry best practices.

Lead implementation optimization and integration of ITSM tools and technologies driving automation and efficiency.

Monitor analyze and report on key service metrics and KPIs; identify trends and improvement opportunities.

Collaborate with business and IT stakeholders to understand service needs and deliver effective IT solutions.

Manage coach and mentor ITSM analysts; conduct performance evaluations and support professional development.

Proactively identify and mitigate IT service risks supporting security business continuity and system reliability.

Stay current with ITSM trends frameworks and best practices to continuously enhance service delivery.

Qualifications

Bachelors degree required (Information Technology or related field preferred).

Minimum of 5 years of experience in IT Service Management required.

Strong expertise in ITSM frameworks (ITIL) SDLC change management asset management data classification and business continuity.

Experience working in a healthcare environment preferred.

ITIL 4 Foundation or comparable ITSM certification preferred.

Proven ability to lead teams manage stakeholders and deliver exceptional customer service.

Strong analytical communication and organizational skills.

Ability to work primarily remote with periodic onsite presence in South Georgia.

Travel Requirements

Approximately 20% onsite travel required.

Must be able to travel onsite as needed to support team collaboration planning and critical service activities.

When working with Quoris in a permanent role you are eligible for competitive benefits including Health Dental Vision 401k and a great culture / working environment.

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Required Skills :

Bachelors degree required (Information Technology or related field preferred). Minimum of 5 years of experience in IT Service Management required. Strong expertise in ITSM frameworks (ITIL) SDLC change management asset management data classification and business continuity. Experience working in a healthcare environment preferred. ITIL 4 Foundation or comparable ITSM certification preferred. Proven ability to lead teams manage stakeholders and deliver exceptional customer service. Strong analytical communication and organizational skills. Ability to travel to site

Key Skills

Information Technology,Contract Attorney,Fire Alarm,Catia,Asic

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 170000 - 170000