Sr. Engagement Manager, North America

Sr. Engagement Manager (SEM), North America

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.

We are actively seeking a Sr. Engagement Manager (SEM), North America to grow, retain, and nurture clients within the Manufacturing, Wholesale and Distribution industries. The role will report directly to a Director of Client Engagement, North America. The SEM will be based in the US and may work from a remote office, location within commuting distance of one of our Regional hubs is desirable, or near a major city as occasional travel will be required to your assigned client base, primarily in the US and Canada.

Position Summary

As Rimini Street continues to evolve and scale our company to $1B / year in revenue, we are seeking a Sr. Engagement Manager (SEM) to significantly grow and retain our business with existing clients in North America, our largest Theatre. The SEM will be responsible for expanding each assigned client in their book of business by identifying and closing cross-sell opportunities, securing client and contract renewals, ensuring a successful client experience with service delivery and high client satisfaction and referenceability.

The ideal candidate will be relentlessly client-focused, have 10+ years' experience selling technology solutions to large enterprise customers, with experience selling a range of technology services including software Support, Application Management Services (AMS), other Managed Services and Professional Services. Successful SEMs must have demonstrated ability to leverage successful core offerings with an existing installed base to grow sales of new and emerging services in a multi-offering portfolio.

The right candidate will have an entrepreneurial spirit and a proven track record of sales excellence, client focus, and consistently meeting or exceeding sales quotas. Strong candidates must have a passion for winning and the determination to relentlessly pursue the huge market opportunity available to Rimini Street within our client base.

Essential Duties & Responsibilities

Expanding Accounts by Identifying and Closing Cross-Sell Opportunities

• Create awareness and demand for Rimini Street services and products within your assigned book of business with the support of field marketing and your own outreach.
• Develop qualified leads by identifying opportunities through direct prospecting, lead follow-up, networking, and collaboration within your assigned client base.
• Establish a strong & trusted relationship with clients as their technology advisor to understand their goals, problems, and needs which drives business outcomes.
• Contribute, guide, and enable your clients' strategic vision, and their understanding of how Rimini Street's solutions address their business needs.
• Use company-provided assets to create or customize compelling sales presentations, messages, positioning statements, and other sales collateral.
• Utilize effective Social and Digital selling strategies and tools (LinkedIn, LinkedIn Sales Navigator or similar) to maximize opportunities via Social Networking platforms.
• Update and track all opportunities, and client activities in our Salesforce CRM tool. Leverage Clari or similar sales efficiency tools to help manage and report on your opportunities.
• Develop and execute an account plan to grow and expand Rimini Street support and products within your assigned book of business by identifying and closing cross-sell opportunities that profitably grow the business.

Client Retention and Contract Renewals

Account Management and Client Satisfaction

Oversee Service Delivery and Manage Margins

Professional Experience and Qualifications

Education

Bachelor's degree or equivalent required, Masters or MBA desirable.

Experience

Qualifications and Skills