Operations Implementation Manager - Carl's Jr.

POSITIO N SUMMARY

The Operations Implementation Manager is responsible for the development, commercialization, and implementation of procedures, operational standards, and test products, including but not limited to Limited Time Offers (LTO’s), spec / vendor change tests, packaging, small wares, and efficiency tests. This role communicates necessary information for the implementation and management of assigned products and / or for the introduction and optimization of projects.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties :

• Develops, coordinates, and implements procedures and operational standards for assigned restaurant tests; system rollouts of new products, technologies, equipment, and smallwares.
• Critiques and provides updated content for the operations procedure manuals (OPM, R&M) to ensure continuity of product requirements and changes for Operations Manuals
• Troubleshoots, diagnoses, and remedies field operations and the corporate department’s existing systems, procedures, and technologies
• Coordinates field operations requests regarding issues and suggestions for improvements with corporate departments
• Communicates effectively and in a timely manner with field operations, corporate partners, Franchisees, project teams, department members, and Executive management
• Documents project feedback, observations, analysis, survey development, and Executive Summaries
• Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and / or special projects as assigned in response to changing business conditions and / or requirements

POSITION QUALIFICATIONS / CORE COMPETENCIES

WORK ENVIRONMENT

PHYSICAL DEMANDS

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.