Information Systems Technician I - Entry Level Business Analysis

Job Description

Job Description

Office of the Illinois Secretary of State Alexi Giannoulias

Job Title :          Information Systems Technician I – Entry Level Business Analysis

Division :         Governance & Business Management

Union :             IFT

Location :          501 S 2nd St, Springfield, IL – Sangamon County

Salary :            Range $5,213 to $9,993 monthly – commensurate with experience

Benefits :          https : / / cms.illinois.gov / benefits / stateemployee.html

Attention :        Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and / or sponsorship requests.

Overview :

Supports both business analysis and general IT operations. Assists with documentation, data collection, and basic process analysis, while also providing technical support for software, hardware, and network systems.  May participate in limited-scope projects, helps prepare training materials, and supports system installations and troubleshooting. Expected to develop foundational knowledge of IT systems and business analysis practices through hands-on experience and mentorship from senior staff.

Duties and Responsibilities :

• Assists in preparing meeting materials and maintaining project documentation, including agendas, meeting notes and version control.
• Gathers data from stakeholders and systems and helps ensure accuracy and integrity across platforms.
• Uses tools like ServiceNow, SharePoint, and MS Office to support team activities, including setting up workflows, forms, and documenting business processes, system flows, and network diagrams.
• Engages in mentorship opportunities and shadows team members during meetings and workshops.
• Assists with software / hardware installations, troubleshooting, and provide basic support for applications and user training.
• Attends training sessions and vendor demos to stay current with IT tools and practices.
• Performs other duties as required or assigned.

Education and Experience :

Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.

Knowledge, Skills and Abilities :

Application Process :

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

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