AI Product Innovation Intern

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Get hands-on experience, training-and a leg up on a bright future.

Learn. Achieve. Build a Career.

T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!

This is a 11-week paid learning experience during which you'll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You'll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We'll give you hands-on projects and the chance to create an immediate impact.

What it’s Like

Join T-Mobile's Data & AI Commercialization team as we build the AI services. You'll be part of a fast-paced, entrepreneurial team bringing breakthrough AI innovations from concept to market. Working directly with Innovation Product Managers and Product Marketing leads, you'll help shape customer experiences This is a rare opportunity to work on future thinking, strategic initiatives during critical development and launch phases while learning from leaders in T-Mobiles AI teams

What You’ll Do

As our AI Product Innovation Intern, you'll support the research and development of AI services during a pivotal growth phase. You'll work within our Experience & Activation teams to help manage engagement programs, synthesize user / business feedback into actionable insights, and support go-to-market readiness activities. Your work will directly influence product experiences, feature prioritization, and customer adoption strategies. You'll collaborate with cross-functional teams including Product Management, UX Design, Marketing, IT & Engineering, and Analytics to bring innovative AI capabilities.

Key Responsibilities

Customer Program Management : Assist in managing user programs and pilot initiatives, including participant communications, feedback collection, and success metrics tracking across various program phases

Customer Insights & Research : Conduct user research, synthesize customer feedback, create insight reports, and help identify product improvement opportunities to enhance AI service experiences

Product Marketing Support : Support creation of product positioning materials, help document user journeys and activation flows, and contribute to enablement content for various channels

Analytics & Reporting : Track program KPIs, create dashboards to monitor adoption and quality metrics, and support regular reporting on product performance and end user.

What it Takes

Education & Experience :

Currently pursuing Master's degree (MS), PhD, or MBA in Computer Science, Electrical Engineering, Data Science, Physics, or related technical / core sciences

MBA candidates must have undergraduate degree or significant experience in technical field (Computer Science, Engineering, Mathematics, Physics, or related disciplines)

Expected graduation December 2026 or later

Minimum GPA of 3.0 preferred

Preferred Qualifications :

Strong interest in AI / ML technologies, conversational interfaces, or emerging tech applications

Technical background with understanding of AI / ML concepts, algorithms, or system architecture

Exposure to product management, user research, or product marketing (through coursework, projects, or previous internships)

Strong analytical and quantitative skills with ability to synthesize technical and customer data

Excellent written and verbal communication skills with ability to translate technical concepts for non-technical audiences

Familiarity with Agile methodologies and product development processes

Experience with collaboration and analytics tools (JIRA, Confluence, Tableau, Python, R, or similar platforms is a plus)

Previous internship or work experience in product, engineering, or technical roles preferred

Key Attributes :

Customer-obsessed mindset with strong empathy for user needs, balanced with technical rigor

Ability to bridge technical and business perspectives

Ability to work cross-functionally with engineering, product, and marketing teams

Detail-oriented with strong project management and organizational skills

Comfortable with ambiguity, confidentiality, and fast-paced environments

Entrepreneurial spirit and passion for innovation

Interest in telecommunications, AI services, network technologies, or emerging technology products

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Candidates must be currently enrolled in a degree program and have at least one semester remaining following the internship

Employees of T-Mobile or Metro by T-Mobile are ineligible for internships

Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.

Relocation may be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $20 / hour to $40 / hour. The successful candidate's actual pay will be based on experience / location.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth-and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.