Customer Service

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

problem-solvingwritten communicationproficiency in customer service softwareorganization skillscrm knowledgeeffective communicationflexibility in schedule availabilitycustomer service experienceteamworkconflict resolutionresiliencestrong analytical and problem-solving abilitiesflexible schedulinganalytical abilitiesability to multitask and prioritize effectively under pressureorganizational and time management skillscrm systemsstrong oral and written communication skillsproficiency in customer service software and toolsflexibility in scheduleorganizationadaptabilitytime management skillsmultitaskingmulti-taskingknowledge of crm systemscustomer service software proficiencysales supportresilience in challenging situationsmultitasking and prioritizationcrm familiarityexcellent organizational skillsability to multitask and prioritizefamiliarity with crm systems and practicescustomer feedback analysisstrong interpersonal skillsanalytical skillsability to multitask and prioritize under pressureteamwork and collaborationcustomer servicebilingualismcustomer service and supportcollaborationsalescustomer satisfaction and service excellenceoral and written communication skillsability to multitaskproblem resolutioninterpersonal skillsproblem-solving abilitiesfluent in multiple languagescustomer satisfactioncrm systems familiarityproblem solvingflexibility and adaptabilitystrong oral and written communicationcustomer service skillsprioritizationcustomer feedbackcommunicationcommunication skillsactive listeningexcellent organizational and time management skillsservice excellencecrm systems and practicesfamiliarity with crm systemsanalytical and problem-solving abilitiesability to multitask and prioritize effectivelyorganizational skillsbasic understanding of business operationscustomer feedback managementcustomer feedback gatheringoral communicationpositive attitude and resiliencelanguage fluencyflexibilitybilingual or multilingual abilitiescustomer service representativesstrong analytical skillscustomer satisfaction commitmentteam collaborationcustomer relationship management (crm)problem-solving skillsflexible schedule availabilitydocumentationbasic understanding of business operations and customer needspositive attitudetime managementcustomer service softwareempathystrong communication skills

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000