Senior Manager - Digital Fraud and Loss Trend Analytics (REMOTE VA, MD, NC, PA, GA)

Senior Manager - Digital Fraud and Loss Trend Analytics

The Senior Manager of Digital Fraud and Fraud Trend Analysis role will lead efforts to prevent and investigate digital Regulation E fraud, oversee fraud loss trend analysis, and drive implementation of proactive fraud prevention strategies across all fraud channels. This senior manager's role will combine product management expertise with proven fraud management experience, guiding cross-functional teams to deliver solutions that enhance customer experience while ensuring regulatory compliance. Other responsibilities may be assigned at the discretion of the Director of Enterprise Fraud.

Position Accountabilities :

• Lead and manage the bank's digital Regulation E fraud prevention and investigation activities, ensuring timely resolution and compliance with regulatory standards.
• Oversee fraud loss trend analysis, providing actionable insights to leadership to shape fraud risk strategies and reduce financial exposure.
• Develop, implement, and refine fraud prevention strategies, tools, and controls to stay ahead of evolving fraud schemes.
• Partner with cross-functional teams across Product, Technology, Risk, Compliance, and Operations to integrate fraud management into the bank's digital platforms and customer experience.
• Monitor industry trends, regulatory changes, and emerging fraud risks; advise leadership on necessary program and policy adjustments.
• Foster a culture of change leadership, driving transformation initiatives to improve fraud detection, investigation processes, and customer resolution.
• Ensure adherence to all regulatory compliance requirements related to fraud management and reporting.
• Mentor and guide team members, cultivating expertise in fraud detection, investigation, and strategy execution.
• Will have merger / acquisition duties as assigned when applicable.
• Attend training sessions as deemed necessary at the direction of the Director of Enterprise Fraud.
• Other duties as assigned by department management.

Organizational Relationship :

This position reports to Director of Enterprise Fraud Supervision

Position Qualifications :

Education & Experience :

Knowledge & Skills :

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.

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