Veterinary Client Service Representative

Description

Veterinary Client Service Representative

Nashua, NH

More than a word, care is present in everything you do. At Clark Veterinary Hospital a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you'll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way!

Who we are

At Clark Veterinary Hospital, you'll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Our ideal candidate is an upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week, including some weekends and Holidays.

Role Responsibilities :

• Greet clients and patients warmly upon arrival, creating a welcoming and professional first impression.
• Answer multi-line phone system
• Communicate clearly and compassionately with clients
• Schedule appointments
• Process payments, prepare invoices, and handle financial transactions accurately
• Ensure the lobby is clean and organized
• Educate clients on wellness plans, preventative care, and post-visit instructions to promote long-term pet health
• Demonstrate compassion and professionalism in every client interaction, reinforcing trust and the human-animal bond

Experience & Skills Requirements :

You'll Grow With Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through :

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare. Benefits - our care in action We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include :

Compensation negotiable based on credentials and experience with a rate ranging from $18-$21 / hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.