Talent.com
serp_jobs.error_messages.no_longer_accepting
Specialist, Patient Engagement

Specialist, Patient Engagement

Millennium Physician GroupMidland, GA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Specialist, Patient Engagement

Join our dynamic medical team as a Specialist, Patient Engagement and be at the heart of our mission to provide exceptional healthcare services to our community in Columbus GA. If you thrive in a high-energy setting, love working with people, and have a passion for delivering outstanding customer service, this is the perfect opportunity for you.

Summary : The Specialist Patient Engagement is an intermediate level position. This position plays a crucial role as they are the liaison between our patients and medical practices within the Millennium Physician Group family. They are the first point of contact via telephone with the patient. The successful candidate in this call center setting must be a team player who demonstrates a positive and friendly attitude. The specialist must remain calm under pressure and possess excellent communication skills. The specialist demonstrates attention to detail, retains knowledge and possesses a maturity level that allows them to have the poise and professionalism to deal with our patients in the most difficult circumstances. An excellent communicator in both verbal and written forms, they work cross-functionally with all departments throughout Millennium and external medical facilities.

Responsibilities

  • Handle incoming calls, schedule new and existing patient appointments, provide accurate information, and solve complaints and inquiries; always keeping customer satisfaction at the core of every contact.
  • Identify patient needs, clarify information, research every issue and provide appropriate solutions and / or alternatives.
  • Works under moderate supervision.
  • Screen calls and ensure they are transferred to the appropriate staff member.
  • Learn protocol to take appropriate steps in an urgent call situation.
  • Complete and process records to ensure all pertinent data is entered into the patient's record in an accurate and thorough manner.
  • Meet performance metrics, goals, and outcomes in a fast paced, high performing team-based setting.
  • Demonstrate excellent service to internal team members and patients.
  • Perform other related duties assigned.

Qualifications

  • High school diploma or General Education Degree (GED); or one to three months' related experience and / or training, or equivalent combination of education and experience.
  • 1 - 3 years of experience in a medical practice or a similar role.
  • Is gaining or has attained full proficiency in job duties.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Have a positive customer service attitude and are energized by helping people.
  • Assimilate information and listen well.
  • Have a strong work ethic that includes thoroughness and attention to detail.
  • Understand that success comes from working together (team player)
  • Adapt to changing circumstances with patience and determination.
  • Love to solve problems creatively and think analytically.
  • Pride themselves on their ability to organize and process information.
  • Take ownership of outcomes in providing quality service and support.
  • Get excited with comprehensive training and continued opportunity to grow / develop.
  • Ability to work independently in a fast-paced, cross-functional environment.

    • Physical Demands

  • Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and / or fingers. The worker must have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.

    • Equal Employment Opportunity

  • MPG is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.
  • Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.
  • Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact HRbenefits@mpgus.com.
    • serp_jobs.job_alerts.create_a_job

    Engagement Specialist • Midland, GA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Patient Care Physical Therapist

    Patient Care Physical Therapist

    MedAdventuresColumbus, GA, US
    serp_jobs.job_card.full_time
    Occupational Therapist Role $2,106-$2,206 per week.Medadventures is dedicated to connecting exceptional clinicians with facilities that prioritize quality care. We're currently seeking a talented Oc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Clinical Director, BCBA

    Clinical Director, BCBA

    Apollo BehaviorColumbus, GA, US
    serp_jobs.job_card.full_time
    Clinical Director and Board Certified Behavior Analyst / BCBA.Target earnings $113,000-$123,000.Monday-Friday, 8 : 00 am - 5 : 00 pm. Apollo Behavior is the premier provider of ABA therapy in metro Atlant...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Physical Therapist Role $2,000-$2,100 per week

    Physical Therapist Role $2,000-$2,100 per week

    MedAdventuresColumbus, GA, US
    serp_jobs.job_card.full_time
    Occupational Therapist Role $2,106-$2,206 per week.Medadventures is dedicated to connecting exceptional clinicians with facilities that prioritize quality care. We're currently seeking a talented Oc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Pain Management Physician

    Pain Management Physician

    Source Medical Llc.Columbus, Georgia, US
    serp_jobs.job_card.full_time +1
    Interventional Pain Medicine Opening in GeorgiaLocation : Columbus, GA Nearby Cities : Auburn, AL 35 m, Montgomery, AL 85 m, Atlanta 100 m, Macon 95 m Type : Full-Time, Permanent Setting : Outpatient P...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Physical Therapist PT Home Health

    Physical Therapist PT Home Health

    PruittHealthThomaston, GA, US
    serp_jobs.job_card.full_time
    Physical Therapist PT – Home Health Services.Home is where the heart is! That's why PruittHealth @ Home is committed to caring for our patients and residents, as well as providing o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Family Practice - Without OB Physician

    Family Practice - Without OB Physician

    Steele Healthcare SolutionsLagrange, GA, US
    serp_jobs.job_card.full_time
    We have a rewarding opportunity for a dedicated and innovative.In this role, you will offer primary care services, manage chronic diseases, and advocate for health and wellness at an employer-spons...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Physical Therapist - Outpatient Orthopedics

    Physical Therapist - Outpatient Orthopedics

    Human Performance and Rehabilitation CentersColumbus, GA, United States
    serp_jobs.job_card.full_time +1
    What I love about HPRC is that quality of care and personal connection are a top priority.They foster an environment that allows you to have fun at work while seeing patients experience life-changi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Physical Therapist - LTAC (Part-time)

    Physical Therapist - LTAC (Part-time)

    Wellstar Health Systems, Inc.Warm Springs, GA, US
    serp_jobs.job_card.part_time
    How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Physical Therapy Assistant

    Physical Therapy Assistant

    Wellstar Health Systems, Inc.Warm Springs, GA, US
    serp_jobs.job_card.full_time
    How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Pain Management Physician

    Pain Management Physician

    MASC Medical Recruitment FirmLagrange, GA, US
    serp_jobs.job_card.full_time
    Interventional Pain Physician - $475K.Seeking an Interventional Pain Physician to join our growing practice in Lagrange, GA. We offer a supportive and collaborative work environment where you can th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Pulmonology - Critical Care Physician

    Pulmonology - Critical Care Physician

    Arlington HealthCareColumbus, GA, US
    serp_jobs.job_card.full_time
    Offers a mix of inpatient rounding / consults, ICU and outpatient clinic.Teaching opportunities within our IM GME program. Medical Directorship opportunities.The Starting Salary Is $50,000-75,000 More...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Patient Access Specialist

    Patient Access Specialist

    Upson Regional Medical CenterThomaston, Georgia, United States, 30286
    serp_jobs.job_card.full_time
    To register all patients into Meditech for service at URMC, to interview patients to gather demographic and financial data, obtain Medicare Msp information, inform about Advance Directives and Pati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Cardiology

    Cardiology

    HealthEcareers - ClientThomaston, GA, USA
    serp_jobs.job_card.permanent
    Are you a Cardiology physician searching for your next exciting locum tenens opportunity? This position with one of VISTA's healthcare partners in Georgia might just be the opportunity for you!.Sch...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Physical Therapist - $1,960 per week

    Travel Physical Therapist - $1,960 per week

    Ardor Health SolutionsColumbus, GA, US
    serp_jobs.job_card.full_time
    Ardor Health Solutions is seeking a travel Physical Therapist for a travel job in Columbus, Georgia.Job Description & Requirements. Ardor Health is looking for a travel PT for their Columbus, GA...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Physical Therapist

    Physical Therapist

    Powerback RehabilitationIdeal, GA, United States
    serp_jobs.job_card.full_time +1
    At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Multi Care Tech Telemetry, FT nights

    Multi Care Tech Telemetry, FT nights

    ScionHealthColumbus, GA, United States
    serp_jobs.job_card.full_time
    We value every voice by caring deeply for every patient and each other.We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking.Together...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Anesthesiology - Pain Management Physician

    Anesthesiology - Pain Management Physician

    MASC Medical Recruitment FirmLagrange, GA, US
    serp_jobs.job_card.full_time
    Interventional Pain Physician - $475K.Seeking an Interventional Pain Physician to join our growing practice located in LaGrange, GA approximately 45 minutes from Columbus and 1 hour from Atlanta.We...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Pain Management Job Near Columbus, GA

    Pain Management Job Near Columbus, GA

    Atlantic MEDsearchColumbus, GA, US
    serp_jobs.job_card.full_time
    Well-established pain management practice seeks another interventional pain physician.Join 1 other pain physician & an experienced support staff. Make-up of practice is 100% pain management, alo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Cardiology

    Cardiology

    VISTA Staffing SolutionsThomaston, GA, United States
    serp_jobs.job_card.full_time +1
    Are you a Cardiology physician searching for your next exciting locum tenens opportunity? This position with one of VISTA's healthcare partners in Georgia might just be the opportunity for you!.Sch...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Physical Therapist - Outpatient Clinic

    Physical Therapist - Outpatient Clinic

    MedAdventuresColumbus, GA, US
    serp_jobs.job_card.full_time
    Occupational Therapist Role $2,106-$2,206 per week.Medadventures is dedicated to connecting exceptional clinicians with facilities that prioritize quality care. We're currently seeking a talented Oc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days