Compliance Analyst

Job Title: Compliance Analyst

Location: Irvine, CA

Job Description:

We are seeking a detail-oriented and proactive Compliance Analyst to join our team. You will play a key role in ensuring that our Independent Consultants adhere to all relevant legal, regulatory, and ethical standards within the direct selling industry. The Compliance Analyst will be responsible for monitoring and investigating potential policy violations, enforcing Arbonne’s Policies and Procedures, and providing guidance to Independent Consultants to promote ethical and compliant business practices. This role will require you to support the Business Ethics & Sustainability Team (B.E.S.T.) in the compliance work that we provide to all the markets where Arbonne conducts business.

Compliance Monitoring, Investigation, and Resolution

You will serve as the primary point of contact for compliance-related inquiries or reporting of policy violations from our Independent Consultants or internal business partners, with a solution-focused and professional attitude, ensuring a positive experience and successful resolution of open issues.

• Provide clear and accurate guidance on compliance matters, ensuring our Independent Consultants understand company policies and regulatory requirements related to their Arbonne business.
• Monitor, review, and assess submission of alleged compliance concerns to determine if actual violations have occurred.
• Successfully address, investigate, and resolve compliance concerns or policy violations raised by Independent Consultants, or internal business partners, promptly and professionally.
• Interview Independent Consultants and other relevant parties as part of the investigation process.
• Be able to successfully spot compliance issues when handling compliance related inquiries.
• Monitor social media and other online channels to ensure Independent Consultants’ promotion of the business opportunity and products comply with company policies and regulatory standards.
• Effectively communicate (verbal and written) with Independent Consultants based on the unique variables of each situation.
• Prepare detailed reports on investigation findings, including recommendations for corrective actions.
• Maintain accurate and comprehensive records of all investigations and enforcement actions.
• You will work closely with Legal and Sales to ensure a unified approach to compliance.
• You will be asked to present your findings to senior management and provide strategic recommendations to prevent future violations.
• You will maintain a robust caseload of compliance cases every month, self-managed and timely.
• You will be expected to become familiar with the Arbonne Policies and Procedures, SuccessPlan, Code of Ethics, and industry standards to effectively and successfully manage diverse policy situations.

Reporting and Documentation

• Assist with the preparation of monthly reports on compliance activities for senior management.
• Assist with the administration of the online crawling and case management platform for continuous improvement of Arbonne's approach and efficiency in compliance management.

Other Duties and Projects Depending on Business Needs

• Be able to successfully conduct audits of Arbonne Independent Consultants business activities as needed.
• Assist in the review of Independent Consultants and company-produced material to ensure they meet regulatory, industry and company compliance standards.
• Assist in creating compliance related training programs and tools to help educate Independent Consultants and internal business partners regarding Arbonne Policies & Procedures and Code of Ethics.
• Support other compliance projects as needed.

Requirements:

• Bachelor’s degree
• Knowledge of FDA and FTC guidelines is a plus.
• Two years of relevant experience in compliance, human resources, regulatory affairs, investigations, risk management, or a related field.
• Excellent investigative, analytical, and problem-solving skills, with a keen attention to detail.
• Excellent communication skills (listening, verbal, and written) with the ability to interact successfully and effectively with internal business partners and Independent Consultants at all levels of business.
• Ability to work independently and handle sensitive information with discretion.
• Ability to proactively manage multiple tasks and prioritize effectively in a fast-paced, hybrid work environment.
• Must be computer, internet, and social media savvy and be comfortable in a digital workplace. If you have a problem to solve, you often think of how to do it using technology.
• Proficiency in using all Microsoft Office products, i.e., Word, Excel, PowerPoint, Teams, and Outlook.
• Traveling to annual corporate events and conferences may be required.

Reports to: Manager, Compliance