Senior Business Systems Analyst (GTM)

About the role

As the Senior Business Systems Analyst, you will act as the primary IT liaison for our GTM teams. You will manage and optimize the tools and systems that power our GTM operations - chief among them Salesforce and its connected ecosystem. You will ensure smooth operations, high data quality, and an exceptional user experience for our Sales, Marketing, and Customer Success functions. You will collaborate cross-functionally with stakeholders in GTM, IT, and Business Operations, and you will play a key role in helping the business scale while maintaining best-in-class systems support.

What you'll do

• Serve as the primary IT contact for the GTM teams (Sales, Marketing Partnerships) regarding their systems, tools, and access.
• Field Strategy & Operations acts as an extension of sales leadership
• Systems Management & Optimization : Serve as the dedicated business owner and subject-matter expert for key sales tools, managing our end-to-end roadmap, rolling out new features, and driving ongoing optimization efforts.
• Oversee user provisioning, permissions, system access, role management and deactivation / termination procedures for GTM tools in alignment with overall IT and security policies.
• Troubleshoot and resolve system issues related to Salesforce objects, workflows, automation (flows, validation rules), reports, dashboards, data integrity and integrations.
• Partner with Sales Operations and Marketing Operations to optimize system workflows, identify process improvements, automate tasks, and surface insights from data.
• Measure the productivity impacts, improvements and other key metrics changes as a result of the implementation of new processes and technologies
• Collaborate with IT, Security, Data Governance, and Business Operations to ensure compliance with data access policies, system reliability, and vendor / contract management for GTM-systems.
• Operational & Process Design : Define, document, and communicate how frontline teams use our systems to drive efficiency and consistency.
• The analyst will identify system gaps and recommend continuous improvements to our processes and tools, ensuring they enable scalable execution.
• Data Integrity & Accuracy : Take ownership of key data flows, maintain hierarchies, and ensure data accuracy across systems.
• This includes building and maintaining reporting to validate data integrity and serving as a reliable resource for troubleshooting data-related issues.

Who you are

Preferred candidates will have

Joining Cyberhaven is a chance to revolutionize data security. Traditional tools fall short, but we've reimagined protection with AI-enabled data lineage that analyzes billions of workflows to understand data, detect risk, and stop threats. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, alongside experts driven to help customers protect their most valuable information.

Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.