Customer Service Specialist

Job Description

Job Description

Job Title : Customer Service Specialist

Scheduled Days : Thursday - Monday

Hybrid schedule : in-office on Mondays and Thursdays

About Sloomoo Inc.

Sloomoo Inc. is an interactive experience, based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses : it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful.

The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible.

There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (the aim is for 10% of the workforce to be neurodiverse, including people who bring job coaches to work).

Position Summary

The Customer Service Specialist sits at the crossroads between operations and the customer. This position represents the company brand, voice and is an advocate for the customer while managing the large volume of emails, and calls with knowledge and efficiency. The Customer Service Specialist excels at communication and easily builds rapport with local stakeholders to problem solve.

You will be key to upholding Sloomoo’s values : Innovation |Excellence |Joy | Inclusivity | Resilience | Accountability| Collaboration

Key Responsibilities :

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.

Identify and address customer needs, with a goal of total satisfaction.

Provide expert answers to questions about products, pricing, and availability while presenting to customers.

Meet customer-service department sales targets, generating leads and upselling when opportunities arise.

Follow company guidelines and procedures for communications with minimal supervision.

Recommend improvements to company processes for efficiency.

Build expert, dynamic knowledge of the company’s products and services.

Conduct research with available resources to satisfy customer inquiries.

Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.

Respond quickly, professionally, and accurately to customer inquiries regarding scheduling, pricing, orders, status, complaints, returns, and all other inquiries.

Maintain daily recordings and documentation of issues and resolutions for teams to review.

Escalate customer success issues as necessary.

Other duties as assigned.

Qualifications :

High school diploma or equivalent.

Strong communication skills, including strong writing skills, active listening and clear articulation.

Ability to solve problems, alleviate conflicts, and escalate tactfully.

Ability to multitask, manage time, and prioritize.

Ability to work individually and as a team member.

Experience in sales.

Experience in a call-center environment.

Proven track record of meeting or exceeding sales quotas.

Minimum age : 18 years.

Inclusivity Statement :

Sloomoo Inc is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.

Scheduled Days : Thursday - Monday.

Hybrid schedule : in-office on Mondays and Thursdays.