Engagement Director

Engagement Director

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Engagement Director to join our team in Baton Rouge, Louisiana (US-LA), United States (US).

Role Summary

Oversees the overall engagement with stakeholders, ensuring project alignment with client objectives and maintaining high levels of satisfaction throughout the project lifecycle.

Responsibilities

Oversees state level enterprise-wide information technology programs and projects supported by a staff of remotely distributed team members and supervisors.

Provides strategic direction and oversight to ensure the highest quality service is provided to NTT Data's clients.

Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination, and negotiation with key decision-makers.

Develops and maintains strong relationships with state Medicaid and social services agencies.

Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement.

Ensures alignment of project deliverables with business goals and compliance requirements.

Coaches and develops Delivery Management leaders.

Identifies opportunities for growth within the client environment.

Works across the organization to effectively obtain and allocate resources and ensure on-time project and process completion.

Coordinates the hiring, staffing, and maintaining a diverse and effective team.

Required Skills

Minimum of 10 years in project management and client engagement.

Minimum of 7 years in managing large application development or implementation projects.

Minimum of 5 years in managing agile web development or integration (SOA) projects.

Minimum of 3 years in budgeting, business financial and P&L skills.

Minimum of 2 years in implementation, operations, and maintenance of health care claims processing or eligibility system projects.

Experience with Medicaid, SNAP or TANF Terminology and Federal Requirements.

Bachelors degree in IT, business, or a related field

Preferred Skills

Masters degree in IT, business, or a related field preferred

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.