Customer Support Specialist

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This Position reports to :

Customer Operations Manager

In this role you will have the opportunity to p rovide internal and external customer support (e.g. technical / order related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

You will be mainly accountable for :

Provide technical support via email and phone to the customers

Manage products variants and customization requests. Ensure all requirements are captured and acted upon by partnering with relevant business unit and or external resources.

C reate and maintain SFDC to track each service request. Use telephony system and department emails to communicate at all time.

Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts

Complete ownership of the resolution from time of hand-off from our customer and other ABB colleagues

Job Qualifications :

Bachelors degree in relevant discipline or equivalent experience

Proficient with DOE tools is preferred

SFDC and SAP experience

Lean six sigma certified is preferred

Extensive knowledge on specific CPP products based on position needs.

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites : an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9 : 00 A.M. - 5 : 00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate / Guest to learn more

Health Life & Disability

• Choice between two medical plan options : A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High-Deductible Plan.
• Choice between two dental plan options : Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D 100% employee paid up to maximums
• Short Term Disability up to 26 weeks Company paid
• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2 / 3% of pay.
• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
• Parental Leave up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental / behavioral health general health navigation and virtual health and infertility / adoption
• Employee discount program

Retirement

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

ABBs Distribution Solutions Division facilitates the efficient and reliable distribution protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities industry and infrastructure segments often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts) indoor and outdoor circuit breakers reclosers fuses contactors relays instrument transformers sensors motor control centers as well as low-voltage switchgear for the ANSI standard markets.

We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1