Service Coordinator

Smyrna, TN

Full-time | On-site

Are you someone who thrives in a fast-moving environment, loves keeping people organized, and enjoys being the go-to problem solver? Our client is expanding their service operations team and is looking for a Service Operations Coordinator to help keep daily workflows running smoothly and customers happy.

In this role, you'll oversee incoming service needs, organize technician schedules, and ensure that every project—from small service calls to larger field jobs—moves forward without a hitch. You'll be the communication bridge between customers, field teams, and internal departments, helping deliver a seamless service experience from start to finish.

• ?? What You'll Do
• Be the first point of contact for incoming service needs—logging requests, gathering details, and ensuring all information is captured accurately.
• Oversee scheduling for service work, aligning technician availability, customer deadlines, and project requirements.
• Maintain regular communication with customers regarding appointment confirmations, status updates, and follow-ups.
• Coordinate with suppliers and partner vendors to verify material deliveries, rentals, or contractor support.
• Prepare purchase orders, assist with invoice processing, and help manage essential service documents.
• Support field technicians by ensuring they have the appropriate tools, materials, and job information.
• Track progress on all service activities, ensuring projects meet safety expectations, quality standards, and internal performance goals.
• Keep detailed records and generate reports that help the team monitor workloads, productivity, and service outcomes.
• Collaborate with sales, operations, and leadership to support wider business initiatives and customer commitments.
• ?? What We're Looking For
• Previous experience in a service coordination, dispatching, customer service, or administrative support role.
• Strong working knowledge of Microsoft Office tools and familiarity with ERP / CRM systems.
• Excellent communication skills and a professional, customer-focused mindset.
• Highly organized with strong attention to detail—able to juggle shifting priorities with ease.
• Comfortable working independently while also collaborating closely with internal teams.
• Ability to adapt quickly, solve problems on the fly, and keep operations running efficiently.
• Bonus : Understanding of service operations, workflow management, or related best practices.
• ? Why This Role Matters

You'll be at the center of daily service operations—keeping schedules aligned, customers informed, teams equipped, and work moving. If you enjoy coordinating tasks, supporting people, and making sure nothing gets overlooked, this opportunity is a great match.