Supervisor, Customer Service

Summary

Supervises a team of employees responsible for customer service.

Description

Logistics CGS one of BlueCross BlueShields South Carolina subsidiary companies.

Location : This position is full-time (40-hours / week) Monday-Friday in a typical office environment. This position is remote.

What Youll Do :

Responsible for recruiting and hiring coaching and mentoring monitoring and evaluation and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development training career growth and rewarding high performance.

Review departmental and / or contract standards to ensure compliance. Follow procedures to ensure business and customer needs are met systematically and correctly. Supervise and motivate staff to ensure prompt and accurate response to calls e-mail web handwritten inquiries.

Monitor calls service and workload. Track any service complaints and analyze problems in order to provide solutions or develop proper training of staff.

Represent department on projects and process improvements. Provide assistance and training to other operational areas of the company as needed.

To Qualify For This Position Youll Need The Following :

Required Education : Bachelors

Degree Equivalency : 4 years claims customer service and / or call center experience or a combination of education and job-related work experience

Required Work Experience : 1 year-claims customer service and / or call center experience.

Required Skills and Abilities : Strong oral and written communication skills. Strong decision making analytical problem solving and time management skills. Ability to handle confidential or sensitive information with discretion.

Required Software and Other Tools : Microsoft Office.

We Prefer You Have :

Preferred Education : Bachelors Degree-Business Administration Healthcare or related field

Preferred Work Experience : 1 year-leadership experience including scheduling or coordinating work of others developing work procedures and training for others and / or leading group project initiatives.

Preferred Skills and Abilities : Ability to persuade negotiate or influence. Strong organizational skills. Strong spelling punctuation and grammar skills.

Our Comprehensive Benefits Package Includes The Following :

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

Subsidized health plans dental and vision coverage

401k retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Education Assistance

Service Recognition

National discounts to movies theaters zoos theme parks and more

What We Can Do for You :

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next :

After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities pregnant individuals individuals with pregnancy-related conditions and individuals needing accommodations for sincerely held religious beliefs provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment please email or call ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Heres moreinformation .

Some states have required notifications. Heres more information.

Required Experience :

Manager

Key Skills

Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician

Employment Type : Full-Time

Experience : years

Vacancy : 1