Network Technology Coordinator, ITS

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Chicago Public Schools (CPS) is a district on the rise, serving over 320,000 students in 500+ schools and employing over 44,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

The Office of Information and Technology Services (ITS) works to build the capacity of schools to use information and technology, maintain network infrastructure, security standards, and support other departments to meet district goals. ITS provides innovative technology solutions that improve the quality of education for students, reduce the administrative burden on educators, facilitate parent interaction, increase community engagement, and support CPS’ mission of transparency by focusing on the ease and equity of access to information.

Job Summary:

Reporting to the Director of ITS School Technology Support Shared Services, the Network Technology Coordinator (TechCo) is a dynamic, highly mobile technical expert responsible for technology support functions for schools without a dedicated Technology Coordinator or Computer Technician. The Network TechCo will deliver timely on-site and remote technical support, prioritizing urgent and high-impact requests, minimizing disruption to education and optimizing technology performance. Frequent travel between schools is required for on-site support.

The Network TechCo will work under a Shared Services model where they will be assigned to a set of schools by Geographic Network Regions. This ITS Shared Services model creates a unified and efficient technology support system for schools. This approach strengthens CPS's capacity to deliver effective and consistent technology services to schools that do not have a dedicated TechCo.

The Network Technology Coordinatorwill be held accountable for the following responsibilities:

• Assist with device management and asset compliance in collaboration with key ITS teams

  Collaborate with School Administrators to implement best practices around managing schools devices and technology, ensuring compliance with security and acceptable use protocols

  Support assigned Schools with the annual CPS Asset & Physical Inventory Audit

  Assist assigned schools with Jamf Pro to manage the school’s Apple devices

  Ensure device software compliance across all device platforms (Windows, Chromebooks, Apple), to include compliance for Assessment Readiness

  Coordinate with applicable ITS teams to conduct routine hardware assessments to ensure devices are kept in good working order

• Provide network and system maintenance support, executing preventative maintenance schedules for network and computer systems

  Provide network troubleshooting in collaboration with the ITS SOC team and perform visual inspections of network equipment to ensure optimal performance

• Provide technical assistance to school staff and students

  Provide guidance to school staff on the ITS student/staff account management procedures

  Troubleshoot hardware, software and network issues for staff and students based on tickets submitted by school users via the District’s ticketing system (i.e., ServiceNow)

  Install, configure, and maintain hardware, software, and network equipment to ensure optimal performance

  Assist with technology equipment moves within the school, as needed, related to CPS school construction projects

• Conduct technical training and support in collaboration with other ITS teams who also provide training and support

  Conduct training sessions for school staff and students on various technologies; integrate new tools into daily operations and curriculum; and provide ongoing support

  Support the ITS Student Tech Crew program

• Communicate and collaborate with school administrators, their designees, and ITS staff and vendors.

  Communicate proactively with school administrators and their designees

  Collaborate with other ITS staff and vendor teams who also provide virtual and on-site support to schools

  Maintains accurate, detailed, and timely records of support requests, resolutions, and travel in the District’s Ticketing System (i.e., ServiceNow)

  Participate in team meetings

• Other duties as assigned

In order to be successful and achieve the above responsibilities, the Network Technology Coordinator must possess the following qualifications:

Education:

• Bachelor’s degree from an accredited college or university is required

Experience:

• Minimum of three (3) years in systems administration or technical support is required

• Experience in basic computer hardware setup/troubleshooting and break-fix repairs (laptops, desktops) is required

• Experience with device re-imaging, software deployment, and basic AV equipment setup/troubleshooting is required

• Experience in an educational or multi-site environment is preferred

Knowledge, Abilities, and Skills:

• Excellent customer service skills, including a positive, professional attitude

• Excellent verbal and written communication skills .

• Exceptional problem-solving abilities with a methodical approach.

• Proven technical proficiency in diagnosing and resolving hardware, software, and network connectivity issues, including break-fix and re-imaging.

• Strong understanding of LAN/WAN concepts, network protocols, common operating systems (Chrome OS, iOS, Windows), and device platforms (Apple, Chromebook, Windows devices)

• Skills in providing training are highly desirable.

• Ability to prioritize tasks, manage time effectively, and work independently in a mobile environment.

• Proficiency in using ticketing systems (e.g., Service Now).

• Ability to stay current with evolving technologies and trends and adhere to district policies and guidelines.

Other Requirements:

• Physical Work: exerting or lifting twenty (20) to fifty (50) pounds occasionally, or up to fifteen (15) pounds frequently.

• Frequent and regular travel to various school locations is required

• Must possess a valid driver's license and have access to reliable transportation

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

• Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.