Customer Service Representative (Bilingual - Spanish/English)Lithia & Driveway • Driveway Finance Corporation, Tigard, OR, US
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Customer Service Representative (Bilingual - Spanish / English)
Lithia & Driveway • Driveway Finance Corporation, Tigard, OR, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Handle inbound from customers in a Call Center environment while delivering quality service Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities Prepare documents as needed to fulfill customer requests Educate and counsel customers on account terms Maintain and ensure accurate, up-to-date customer account information Forward delinquent accounts to the appropriate Collections Team for account management Other duties as assigned Previous telephone customer service experience preferred Ability to perform accurate data input into a variety of software Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone. Strong attention to detail Sense of urgency Excellent communication PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.) Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values
Dealership :
L0238 Driveway Finance Corporation
Driveway Finance Corporation
Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance!
Hiring Now : Bilingual (Spanish / English) Customer Service Representatives
- Schedule : Monday - Friday, 7 : 00 am - 4 : 00 pm
- Pay : $21.00 / hr.
- Location : Tigard, OR. (Hybrid) 9020 SW Washington Square. Rd. Tigard, OR.
- Industry leading benefits and career development opportunities!
DFC Customer Service Representative I
The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.
Responsibilities
Skills and Qualifications
Competencies
We offer best in class industry benefits
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Bilingual Customer Service Representative • Driveway Finance Corporation, Tigard, OR, US
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