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District Operations Manager
District Operations ManagerService Specialists Inc. • Jackson, MS, United States
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District Operations Manager

District Operations Manager

Service Specialists Inc. • Jackson, MS, United States
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  • [job_card.full_time]
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Position Summary

Join our dynamic team as a District Operations Manager, where you will be instrumental in driving the success of multiple convenience store locations. This role focuses on enhancing food service performance while ensuring operational excellence, revenue growth, food safety, and compliance with regulations. As a key advocate for our company culture, you will exemplify our core values and inspire exceptional leadership in the stores.

This is a full-time, exempt position, averaging 50 hours per week, and is not eligible for overtime pay.

Essential Duties and Responsibilities

  • Oversee daily operations across several store locations, with a strong focus on improving food service quality.
  • Lead, mentor, and develop Store Managers to achieve operational, financial, and customer service goals.
  • Monitor key performance indicators, including customer feedback, safety, labor, and cost metrics to drive improvements.
  • Conduct weekly store visits to ensure compliance with operational standards, policies, and procedures.
  • Implement promotional, merchandising, and operational initiatives consistently throughout all locations.
  • Collaborate with Human Resources to recruit, onboard, train, and develop high-performing teams.
  • Proactively address and resolve operational or personnel issues in a constructive manner.
  • Analyze financial and operational data to identify trends and recommend corrective actions.
  • Foster a high-performance culture centered on accountability, teamwork, and continual improvement.
  • Ensure compliance with all relevant local, state, and federal regulations, including ADA and OSHA requirements.

Required Knowledge, Skills, and Abilities

  • Strong understanding of food safety, labor management, and operational efficiency.
  • Demonstrated ability to lead, motivate, and develop teams in fast-paced environments.
  • Data-driven mindset with a proven record of utilizing metrics to inform decisions and drive enhancements.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Proficiency in Microsoft Office and / or retail operations platforms.
  • A valid driver's license and readiness to travel extensively within the designated territory.

    • Required Experience and Education

  • A minimum of 3 years in multi-unit leadership roles; experience in convenience retail, food service, or QSR is strongly preferred.
  • A High School Diploma or GED is required; an Associate's degree or higher in Business Administration or a related field is strongly preferred.

    • Work Environment

  • This role involves frequent travel between store locations.
  • Work is conducted in office, retail, and food service environments.
  • There will be exposure to kitchen operations, including equipment such as coolers / freezers, and occasional outdoor conditions.

    • Physical Requirements

  • Ability to remain stationary for extended periods.
  • Frequent travel between store locations (up to 80% of work time).
  • Occasional climbing of stairs, ladders, or stockroom platforms.
  • Ability to navigate through store and kitchen environments.
  • Ability to lift and carry up to 25 pounds occasionally.
  • Frequent standing, walking, bending, reaching, talking, handling, hearing, and carrying are expected.

    • Compensation Overview :

  • Base Salary : $70,000 - $80,000 annually.
  • Quarterly Bonus : $2,500 - $3,000.
  • Company vehicle provided.
  • Company gas card included.
  • Company cell phone or reimbursement provided.
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