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Account Director, Client Experience
Account Director, Client ExperienceResolute Digital, a Weber Shandwick Company • Washington, DC, United States
Account Director, Client Experience

Account Director, Client Experience

Resolute Digital, a Weber Shandwick Company • Washington, DC, United States
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  • [job_card.full_time]
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Weber Shandwick is seeking a curious, creative, and media-savvy Account Director to join our team in Washington, D.C. This role is based on our Social Impact & Sustainability team, part of Weber Advisory—a unit delivering trusted, agile C‑suite counsel by blending communications expertise with cultural insights to accelerate stakeholder and organizational value. This role will focus on executing communications, reputation and earned media strategies for nonprofit, foundation, corporate and public sector clients at the intersection of business, policy, media and culture.

The ideal candidate is a seasoned media strategist with a passion for policy, advocacy, and communications that make a real‑world impact. They bring a proven track record of delivering effective integrated media campaigns and experience thriving on high‑performing teams in a fast‑paced environment. In addition, candidates should have experience working with organizations operating in the social impact, philanthropic, and on inclusive finance and wealth gap issues.

This position will be based in our Washington, D.C. office on a hybrid schedule.

About you

You live for a great story and have the strategic savvy to shape and deliver stories across media platforms. With deep knowledge of top‑tier business and lifestyle outlets, you know how to get stories placed — and noticed. You move seamlessly between legacy media and emerging platforms like Substack, podcasts, and content creators. Fluent in internet culture and always ahead of the trends, you know what’s trending, what’s next, and how to help organizations break through.

You’re a strategic thinker who thrives in fast‑paced environments and knows how to manage multi‑faceted, integrated campaigns without missing a beat. You bring structure to ambiguity, all while juggling deadlines, media moments, and client needs with calm confidence. You’re immersed in public policy and culture and know how to turn insights into earned impact. A creative storyteller and collaborative partner, you bring curiosity, originality, and drive to everything you do. Ready to drive high‑impact communications? Let’s talk.

Responsibilities

  • Shape and execute integrated communications strategies in partnership with agency and client teams
  • Counsel and interact effectively with clients and leaders at client organizations
  • Build and maintain excellent relationships with top‑tier media across business, national / local broadcast, multicultural and lifestyle verticals
  • Maintain a strong understanding of the media and cultural landscape, as well as emerging issues that may impact clients directly or indirectly
  • Approach client work with curiosity — always seeking to understand the brand, its competitors, and the broader industry context
  • Proactively and reactively craft compelling, newsworthy stories that drive earned coverage
  • Develop strategic earned plans and write high‑quality media materials, including pitches, press releases, and messaging documents
  • Deliver consistently high‑caliber work with a client‑first mindset and sharp attention to detail
  • Collaborate with agency and inter‑agency partners, serving as a key contributor across teams to drive alignment and deliver cohesive, large‑scale campaign work
  • Mentor and develop junior team members through hands‑on guidance, feedback, and professional development
  • Cultivate and participate in new business opportunities and pitches
  • Business Acumen – accelerate work to meet client and agency objectives
  • Client Service – build trust and deliver results across engagements
  • Proactivity– exhibit relentless pursuit for new and innovative ideas
  • Collaboration– build strong, high‑impact relationships that deliver results
  • Critical Thinking– ask probing questions; anticipate and address gaps and needs
  • Conflict Resolution– possess sound judgment and savvy in navigating and resolving issues

Basic Qualifications

  • 7-9 years of experience
  • Experience leading integrated media projects from start to finish, working with teams across various disciplines
  • Robust earned strategy and media relations experience
  • Experience providing counsel to senior leaders
  • Benefits

  • Medical
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit
  • Washington DC Salary range : $95,000 – $125,000

    Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s / applicant’s background, pertinent experience, and qualifications.

    Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

    We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

    Vice President, Consumer Team

    Weber Shandwick is looking for a dynamic Vice President to join our Consumer team in our New York office supporting iconic global consumer brands.

    We are looking for a driven, self‑motivated and culturally fluent, Vice President to join our Consumer team, working across global lifestyle and CPG brands. As Vice President, you will be responsible for leading day‑to‑day business and spearheading high‑profile, award‑worthy, earned‑driven integrated campaigns for some of our top client brands. This is a high‑visibility leadership role in a fast‑paced, integrated environment with cross‑functional collaboration across channels and partners. You’ll work closely with clients, and integrated agency teams to deliver social‑first, earned‑led programs that drive engagement and buzz, while guiding a team of rising talent.

    What the Role Entails

  • Lead multi‑channel campaigns with an emphasis on earned media, cultural storytelling, and social / digital engagement
  • Collaborate within IATs, working alongside creative, paid media, influencer, and experiential partners
  • Oversee campaign launches from start to finish inclusive of planning, event / activation production, management of talent partner(s), and development of media materials and social briefs
  • Ability to turn ideas into workable plans and presentations via decks
  • Build trusted relationships with senior clients, offering strategic POVs and counsel
  • Ensure programs are rooted in insights and measured against KPIs
  • Manage diverse internal teams and SMEs with clarity and organization
  • Lead by providing mentorship, fostering growth and innovation
  • Who You Are

  • Must have a strong passion for lifestyle and beauty brands, with a sharp awareness of emerging cultural and consumer trends
  • Proven experience executing successful campaigns that generated earned media, drove social engagement, and made a cultural impact
  • An expert in navigating Integrated Agency Teams, juggling multiple workstreams, and managing multiple clients
  • A strategic thinker with strong instincts for what drives earned media and social buzz
  • Strong ability to remain nimble and counsel clients through conflict
  • Aptitude for financial analysis
  • Confident working with senior clients and leading large teams
  • A natural leader with strong presentation skills who pays attention to detail
  • Sharp writing skills and a creative mindset
  • Commitment and dedication to the agency’s success as well as individual career
  • Benefits

  • Medical
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit
  • NYC Salary range : $125,000 – $165,000

    Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s / applicant’s background, pertinent experience, and qualifications.

    Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

    We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

    Intern – Consumer Clients

    This Intern will work on iconic food & beverage and beauty brands that are household names. This is a full‑time (40 hours / week), paid internship that will start in January 2026. This role is hybrid out of our NYC office.

    The Essentials

  • Thinking : Intellectual curiosity and creativity is a must
  • Storytelling : Understand the elements that make a story exciting and how to highlight them in what you read in the press and what you see on social media
  • Communication : Speak, write and edit succinctly and compellingly
  • Management : Meet deadlines, put out fires and multi‑task. Work fast, and work well
  • Interpersonal : Play nice, whether it’s in a team, with a team or independently
  • Technical : Know Word, PowerPoint, Excel and Outlook. Media databases and social tracking tools are a bonus (examples : Cision, Muckrack)
  • Detail‑Oriented : Whether it’s a media list or a recap report, attention to detail and a commitment to delivering clear and precise work is essential
  • Spark : Understand what sets you apart
  • What You Will Be Doing

  • Research : Analyze brands using various resources, thoughtful and detailed research helps our bring ideas and plans to life
  • Engage : Share big ideas in brainstorms and with teams
  • Plan : Assist in event coordination and logistics
  • Create : Craft written communications including media materials, from briefing books to media pitches
  • Hustle : Pitch stories to media, develop media lists, track placements, etc.
  • Monitor : Track brands in traditional, online, and social media during some of their biggest PR moments of the year. Previous campaign reporting experience is a plus
  • Organization : Organize and maintain product closet, check inventory, order product / shipping supplies
  • Product send outs : Compile various product mailers and coordinate product shipments
  • What We Are Looking For

  • Someone who has an interest in, and enthusiasm for public relations and consumer brands
  • Able to work in a dynamic and fast‑paced agency environment
  • Strong writing skills and understanding of the media landscape
  • Strong attention to detail
  • Go‑getter and proactive mindset – you’re willing to go above and beyond your daily tasks
  • A contributing member of the team
  • Requirements

  • The ideal candidate must be a college graduate by the start of the internship or have demonstrated transferrable skills
  • Must be available to work 40 hours a week starting January
  • NYC Salary range : $20.00 – $20.00

    Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s / applicant’s background, pertinent experience, and qualifications.

    Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

    We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

    Public Relations Intern, Public Affairs (Spring 2026)

    We’re looking for an Intern to work on a range of public affairs clients. This is a full‑time (40 hours / week), paid internship that will start in January and go through May. This role is hybrid out of our DC office.

    From creative brainstorming to day‑to‑day execution, Weber Shandwick’s Interns form the foundation of a talented team that generates groundbreaking, award‑winning programs. During the program, you’ll work on campaigns for iconic brands and companies you likely encounter every single day.

    What’s in it for you? Our Interns will earn practical experience as fully integrated members of account teams and will receive coaching from Weber Shandwick colleagues to help advance your career goals.

    What you’ll do all day

  • Create : Craft written communications including media materials and compelling social content
  • Engage : Share big ideas in brainstorms and with teams
  • Plan : Assist in event coordination and logistics
  • Hustle : Pitch stories to media, develop media lists, track placements, etc.
  • Monitor : Track brands in traditional and social media
  • What we’re looking for from you

  • Thinking : Do it out of the box. Actually, it’s best if you’re wholly unfamiliar with the concept of boxes
  • Digital : Know all the old school and the latest social media platforms, what brands are doing on them and what they should do next
  • Communication : Speak, write and edit succinctly and compellingly
  • Management : Meet deadlines, put out fires and multi‑task. Work fast, and work well
  • Detail‑Oriented : Attention to detail and a commitment to delivering clear and precise work is a must
  • Technical : Know Word, PowerPoint, Excel and Outlook. Familiarity with platforms like Cision, Muckrack, Meltwater, Talkwalker, Brandwatch, and / or Quid are a plus
  • Dynamic : Ability to work in a fast‑paced agency environment
  • Spark : Understand what sets you apart
  • What you’ll get from us

  • Buddy : all new hires are paired with a buddy dedicated to making your time with us amazing
  • Built‑In Mentorship : access to former interns through panels and learning sessions who can give insight into what their experience was like, and advice on making the most of your summer
  • In‑person trainings and coaching : you’ll be invited to workshops and ongoing trainings in‑person to introduce you to the latest and greatest in the industry
  • A possible career : Internships have the possibility of growing into a full‑time position
  • A paycheck! Interns are paid hourly, at 40 hours per week
  • Requirements

  • Recent college graduate or related experience
  • Availability : 40 hours a week from January to May
  • Washington DC Salary range : $20.00 – $20.00

    Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s / applicant’s background, pertinent experience, and qualifications.

    Weber Shandwick is proud to be an Equal Opportunity / Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

    We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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