Manager, DRAM Customer Quality

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Advancing the Worlds Technology Together

Our technology solutions power the tools you use every day including smartphones electric vehicles hyperscale data centers IoT devices and so much more. Here youll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of whats possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. Were dedicated to empowering people to be their true selves. Together were building a better tomorrow for our employees customers partners and communities.

What Youll Do

Samsung Device Solutions America is seeking to fill a Manager DRAM Customer Quality to support Tier 1 customers for DRAM products. This is a customer-facing role responsible for coordinating failure analysis of advanced memory products such as LPDDR DDR components and DIMMs HBM or GDDR used in customers applications. The role requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications application platform debug quality compliance and ad hoc inquiries. The role requires the tracking and reporting issues for visibility escalation as needed and follow-up.

We are looking for a technical customer-focused engineer with skills and / or interests in supporting emerging technologies. You should be able to gather and report critical information in a timely manner to expedite analysis and response and be comfortable working in a fast paced highly collaborative dynamic work environment. Your ability to interact across multiple teams over global locations will be critical to deliver the highest customer satisfaction.

Location : Daily onsite presence at our San Jose Headquarters in alignment with our Flexible Work policy with 20-30% travel.

• Work with customers directly to identify document and then publish reports to track technical issues requiring response manage customer responsiveness expectations.
• Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
• Manage outbound communications to customers including Failure Analysis / 8D Change Notifications monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
• Create and maintain a system to track details for a customers Quality related requirements across global teams.
• Drive solutions to deliver consistent results and sustainable customer satisfaction impact.
• Complete other responsibilities as assigned.

What You Bring

#LI-SF1

What We Offer

The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factorsincluding the roles function and location as well as the individuals knowledge skills experience education and training. We also offer incentive opportunities that reward employees based on individual and company performance.

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved addition to the usual Medical / Dental / Vision / 401k our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved we take an active role in supporting the community.

Enjoy Time Away Youll start with 4 weeks of paid time off a year plus holidays and sick leave to rest and recharge.

Care for Family Whatever family means to you we want to support you along the wayincluding a stipend for fertility care or adoption medical travel support and virtual vet care for your fur babies.

Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions youll have support no matter where you are.

Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym plus virtual classes make it easier.

Embrace Flexibility Benefits are best when you have the space to use them. Thats why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range

$157000 - $243000 USD

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel regardless of race religion color age disability sex gender identity sexual orientation ancestry genetic information marital status national origin political affiliation or veteran status.

When selecting team members we prioritize talent and qualities such as humility kindness and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities long-term conditions neurodivergent individuals or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor Inc. are permitted to submit resumes for any job openings.

Applicant AI Use Policy

At Samsung Semiconductor we support innovation and technology. However to ensure a fair and authentic assessment we prohibit the use of generative AI tools to misrepresent a candidates true skills and qualifications. Permitted uses are limited to basic preparation grammar and research but all submitted content and interview responses must reflect the candidates genuine abilities and experience. Violation of this policy may result in immediate disqualification from the hiring process.

Applicant Privacy Policy

Experience : Manager

Key Skills

APQP,Quality Assurance,ISO 9001,Lean Six Sigma,PPAP,Root cause Analysis,ISO 13485,Quality Systems,Quality Control,Quality Management,As9100,Manufacturing

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 157000 - 243000