Automation Account Manager

The Automation Account Manager (AAM) plays a crucial role in maintaining and nurturing relationships with the automation clients of Madern. The AAM is responsible for order intake & margin of automation capex and services at existing and new accounts, accountable for proactively engaging and serving Madern’s installed base, identifying cross sell opportunities and reporting to Sales Manager-USA.

The tasks and responsibilities typically include:

• Client Relationship Management: Building and maintaining strong, long-term relationships with key clients by understanding their needs and ensuring client satisfaction, based on frequent client visits & calls.
• Account Strategy: Developing and executing account-specific strategies to achieve sales and revenue targets.
• Communication: Serving as the primary point of contact between the client and the company, ensuring clear and effective communication.
• Needs Assessment: Understanding the client's business goals and challenges and identifying opportunities where the company's products or after sales services can add value.
• Sales and Revenue Growth: Achieving sales targets by identifying upsell and cross-sell opportunities within the account.
• Contract Negotiation: Negotiating terms and conditions, pricing, and contracts with the client.
• Problem Resolution: Addressing and resolving -in close cooperation with operations- client issues or concerns promptly and effectively.
• Market Analysis: Staying informed about industry trends, competitors, and market conditions to stay ahead of the curve.
• Internal Coordination: Collaborating with internal teams such as (sales) engineering, planning & production & service to align order fulfillment and meet client needs. Reporting and Analytics: Prepare regular sales reports and forecasts for management.

Competencies

• Customer focused
• Cross-functional collaboration
• Strong technical background
• Problem solving
• Adaptability
• Negotiation skills

Competencies - AAM specific

• Strong knowledge base of folding carton converting
• Relationship building
• Commercial acumen
• Negotiation skills
• Strategic thinking
• Problem solving
• Adaptability

Requirements

• Completed bachelor's degree in the field of engineering and/or business administration (or other relevant degree)
• 5 years working experience in a paper converting environment, of which >1 years in sales and/or customer interacting role
• Strong operational background in folding carton converting industry will be accepted in lieu of sales experience
• Existing automation sales experience outside of paper converting will be considered in lieu of paper converting manufacturing experience
• Willingness and ability to travel that will also occur outside working hours and on weekends
• Fluent command of English language
• Positive consideration given for Spanish language proficiency
• Proficiency in CRM software and Microsoft Office Suite