Public Outreach Specialist II

Seeking a detail-oriented Public Outreach Specialist to support communication, outreach and engagement activities for complex airport infrastructure projects. This role works closely with multiple project teams to assist with public-facing communications, stakeholder coordination, and outreach efforts across key phases of project delivery, including planning, design, preconstruction, and construction.

The position assists in the development and delivery of the Terminal Development Improvement Program (TDIP) public and community outreach programs to promote project goals/mission. This role involves developing, implementing, and managing communication strategies to maintain consistent messaging, facilitate stakeholder engagement, and provide public transparency throughout all phases of the project, from design through construction. This role is hands-on and collaborative, providing day-to-day communications support.

Essential Job Duties

• Develops, coordinates, and disseminates project-related communication materials, including FAQs, Fact Sheets, presentations, advisories, and press releases, ensuring consistency with approved messaging and branding standards.
• Supports internal and external communications by coordinating dissemination through approved channels and ensuring accurate, timely information sharing and coordination among LAWA public relations, community relations, government affairs, guest experience, airport operations, external partners, and community stakeholders.
• Attend project meetings, as needed, to gather activity updates and project information and translate complex technical or construction-related content into clear, accessible messaging for general audiences.
• Coordinates logistics for media events, press tours, milestone activities, and other public-facing project communications.
• Provides strategic communication support.
• Supports issue and inquiry management by tracking, monitoring, and reporting on public questions, complaints, and project-related concerns, escalating sensitive matters as appropriate.
• Maintains and updates project web content, ensuring timely posting of advisories, announcements, meeting information, schedules, and related materials, and verifying content accuracy.
• Supports visual and digital communications by coordinating filming and photography, maintaining a project photo library, and assisting with social media content development, including messaging and graphics.
• Drafts presentation materials including PowerPoint presentations and briefing materials for various internal and external audiences.
• Assists with project-related stakeholder engagement initiatives and maintains organized records coordinating internal and external outreach communications activities.
• Collaborates with contractors to implement communication protocols.

Hardware/Software Knowledge

• Superior working knowledge of Canva, Adobe Illustrator and InDesign
• Proficiency with Microsoft systems including Excel, Word, Power Point, Teams and Outlook
• Experience using email marketing platforms (e.g., Benchmark) to distribute public advisories and notifications

Professional Experience Level/Other Qualifications

• Bachelor’s or master’s degree in communications, public relations, planning, journalism, marketing, or a related field.
• Minimum 10 years of experience in public or stakeholder communications, ideally supporting large-scale infrastructure, transportation, or civic projects.
• Relevant professional licensure or certifications in public relations or related fields preferred.
• Excellent written, visual, and verbal communication skills.
• Proficiency in digital platforms and tools (website CMS, email marketing, social media management, Microsoft Office, Adobe Creative Suite).
• Proven ability to manage competing priorities in a fast-paced environment.
• Experience engaging with diverse communities, government agencies, and the media.
• Familiarity with public project lifecycles, phasing, and communication requirements.
• Strong organizational skills and attention to detail.

Regular interaction with contractors, consultants, and community stakeholders is a core responsibility of this position. Occasional site visits, public event attendance may be necessary to support outreach activities or time-sensitive communications.

This role is ideal for a communications specialist who thrives on keeping people informed, builds strong stakeholder trust, and brings creative, organized energy to every interaction. Join our team and help shape the way we communicate progress, impacts, and success across a transformative program.