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Engagement Coordinator
Engagement CoordinatorSteelcase • Grand Rapids, MI, United States
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Engagement Coordinator

Engagement Coordinator

Steelcase • Grand Rapids, MI, United States
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  • [job_card.full_time]
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General Information

Country : USA

State : Michigan

City : Grand Rapids

Office Location : 901 44th Street SE - - - Grand Rapids -Michigan -

Date posted : 01-Dec-2025

Business Function : Human Resources

Position Type : Full-Time / Regular

Description

We are hiring an Engagement Coordinator who will be responsible for the overall management, administration, and engagement of the Meyer May House - a historic and cultural asset.

As the primary public-facing representative, this role ensures a welcoming, educational, and memorable experience for all visitors, including the general public, corporate clients, community partners, and group tours. As a storyteller and ambassador, this role brings the history and significance of the house to life for diverse audiences, fostering community engagement and supporting Steelcase's broader impact initiatives.

Helping Our People Thrive - wellbeing ensures our employees feel seen, heard and valued

  • Steelcase offers competitive wages and benefits, to support your life in and out of work
  • Learning is the foundation of everything we do, and there is no shortage of development opportunities to grow and upskill
  • Culture is a lifestyle at Steelcase and we live it every day
  • Opportunity to make an impact on the world through Steelcase's commitment to people and planet

Supporting Meaningful Work - work brings deeper motivation, purpose and fulfillment to our lives

  • Oversee all aspects of daily operations at the Meyer May House, ensuring smooth, safe, and efficient functioning.
  • Serve as the primary public representative, delivering engaging tours and presentations to a wide range of audiences.
  • Recruit, schedule, train, and provide feedback to volunteer docents; foster a positive and inclusive team culture.
  • Collaborate cross-functional with internal teams (sales, client experiences, IT, catering, finance, marketing) to support events, visits, and outreach initiatives.
  • Develop and implement strategies to evolve the business model for long-term sustainability.
  • Promote the Meyer May House through marketing, outreach, and community engagement activities.
  • Ensure compliance with internal controls, business ethics, applicable laws, and confidentiality requirements.
  • Respond to and resolve visitor issues or emergencies with professionalism and sound judgment.
  • Periodically reconciled physical assets to accounting records.
  • Collaborate with facilities to monitor the physical condition of the Meyer May House and related properties; generate maintenance requests and coordinate building access for contractors.

    • Minimum Qualifications

  • Bachelor's degree in museum studies, history, public administration, or related fields.
  • At least three years of experience in museum management, historic site administration, or public engagement.
  • Experience managing public-facing volunteers (docents preferred).
  • Experience working in a corporate or cross-functional environment.

    • This role is based in both the Meyer May House and our corporate office. Evening or weekend work may be required for events and corporate visits. Time off in lieu will be provided, as agreed with your leader.

    Desired Skills and Experience

  • Outstanding public speaking and interpersonal skills; able to engage diverse audiences.
  • Strong leadership and team management, especially in supervising and training volunteer docents.
  • Ability to collaborate effectively with internal corporate teams and external partners.
  • Monitor the physical condition of the Meyer May House and related properties, generate maintenance requests, and coordinate building access for contractors.
  • Knowledge of museum operations, historic preservation, and visitor services.
  • Excellent organizational, administrative, and project management skills.
  • Proficiency in standard Microsoft Office software (Word, Excel, Teams, PowerPoint).

    • Doing better for people and planet - when we do better, we help the world work better

    Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

    Why People Choose to Work with Us :

    At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

    Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

    #LI-Onsite

    #LI-DM1

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    Engagement Coordinator • Grand Rapids, MI, United States

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