Intake / Care Manager (Non-Medical Home Care)

Intake / Care Manager

Join HomeWell Care Services MA291 as an Intake / Care Manager. Lead non-medical intake, care coordination, caregiver matching, and family communication across the South Shore. $20$25 / hr + quarterly bonus, mileage, and training. Full-time preferred; part-time considered. Strong phone presence, organization, and empathy required. Experience in home care / senior services or scheduling / case management preferred.

Benefits

Bonus based on performance

Competitive salary

Paid time off

Compensation

Pay : $20$25 per hour (DOE) + quarterly performance bonus

Mileage reimbursement for approved travel

Paid training (CareAcademy / HomeWell Learning)

PTO / holidays for full-time employees (details in interview)

What You'll Do

• Intake & Conversions : Handle inbound inquiries, qualify needs, explain services / rates, schedule assessments; own first contact ? start of care.
• Care Planning (Non-Clinical) : Build personalized, non-medical care plans with the client / family (and RN when required by policy / contract).
• Caregiver Matching & Scheduling : Coordinate with staffing to match skills / availability; ensure first-week coverage and continuity.
• Family Communication : Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals).
• Quality & Retention : Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change.
• Documentation & Compliance : Keep accurate notes, consents, and care plans in systems (e.g., WellSky / ClearCare / AlayaCare).
• Coordination : Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed.
• Community Visits : Occasional in-home / client / facility visits across the South Shore (mileage reimbursed).

What Success Looks Like (KPIs)

Qualifications

Schedule & Work Style

MondayFriday daytime with occasional after-hours check-ins for new starts / escalations. Office + routine travel across Braintree, Quincy, Randolph, Brockton, Weymouth, and nearby towns.