Account Manager, SMB - AMER

Account Manager, SMB - AMER

Remote is solving modern organizations' biggest challenge navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What This Job Can Offer You

The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote's suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

What You Bring

Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling / cross selling opportunities within customer accounts

Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes

Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote

Ability to create and execute sales motion and tactics to consistently grow revenue per account

Able to create, execute and adapt proactive client strategies to achieve goals

Confidently develop pipeline, forecast outcomes and provide accurate reporting data

Strong knowledge of sales processes

Ability to learn complex product solutions and eager to constantly develop new skills and competencies

Understanding of Remote's services and its position in the industry

5+ years of Account Management experience preferable, or related SaaS sales experience

Excellent verbal and written communication skills

Business fluency in English is essential

Highly self-motivated with ambitions to be in a closing role

Self-directed and able to work independently and as an active member of the team

Resilience and perseverance with a positive attitude

Able to perform under pressure

Strong business acumen

High level of integrity and work ethic

Efficient in multitasking, prioritization, and time management

Customer obsessed and clear desire to be in a customer facing role

Key Responsibilities

Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business

Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle

Presentation to existing customers on Remote's suite of services and create opportunities from existing customers to upsell solutions

Own the customer relationship and complete the cycle from sale to business completion

Remain in frequent contact with the customers and build strategic and partnership based customer relationships

Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs

Generates customer retention initiatives and participates in key strategic events to nurture customer relationships

Work with other cross-functional teams to ensure customer success

Practicals

You'll report to : Manager, Account Management

Team : AMER Sales

Location : For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; AMER timezone

Start date : As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. The On-Target Earnings for this position is between $63,950 to $179,850. The base salary is 60%.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application Process

• Interview with recruiter
• Interview with hiring manager
• Interview with team member(s)
• Interview with cross functional team
• Interview with VP
• Bar Raiser Interview
• Prior employment verification check

Benefits

Our full benefits & perks are explained in our handbook at remote.com / r / benefits. As a global company, each country works differently, but some benefits / perks are for all Remoters :

How You'll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com / async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How To Apply

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment