Software Operations Specialist

Why You’ll Love Working Here At NTS, the Information Services team plays a key role in keeping systems running smoothly and supporting teams across the organization.

This role offers hands-on experience with enterprise property management software, direct interaction with end users, and exposure to core business systems used every day.

The team works collaboratively to solve problems, improve processes, and deliver reliable technology support that helps the organization operate efficiently.

What We Offer Competitive pay and a full benefits package Medical, dental, vision insurance, and more Generous paid holidays, including your birthday off Training, tools, and support to build technical skills Opportunities to expand system and software knowledge A collaborative, team-oriented work environment About the Role The Software Support Specialist provides front-line technical support to our property management software and accounts payable software.

They work closely with software vendors to troubleshoot and resolve system issues.

This role supports daily operations and helps ensure users have the tools and access they need to be successful.

Responsibilities Provide end-user support across the organization in our property management software and Accounts Payable software Act as a liaison with software providers, including Yardi and Avid, when troubleshooting issues Manage and respond to requests through a help-desk ticketing system Perform system administrator functions for software systems including Yardi, Avid, and Microsoft platforms Collaborate with IT team members to ensure timely and effective support Manage user accounts across multiple systems Participate in additional training and responsibilities, including SQL database and advanced system functions Qualifications Multifamily property management or leasing experience preferred Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams, SharePoint) Comfortable providing customer support via phone and email Strong communication skills and attention to detail Willingness to learn new technologies and systems Basic accounting knowledge is a plus NTS is an Equal Opportunity  Employer   Powered by JazzHR