Senior Associate, Client Service

At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Were seeking a future team member for the role of Senior Associate, Client Service join our Global Payments & Trade Client Services team. This role is located in Lake Mary, FL or Pittsburgh, PA.

In this role, youll make an impact in the following ways :

• Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication
• Responsible for meeting productivity targets set forth acting as a L1 immediate support, response / resolution
• Identify and escalate appropriately to Senior Client Service Officer and / or Service Director, on matters requiring immediate attention
• Utilize speak-up culture to provide inputs in the Transformation agenda for Global Client Service
• Meet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirements
• Standard BNY BK Learnings (mandatory & required) completed by appropriate deadlines
• Develop a firm understanding of all BNY standards (policies / procedures) & Client Service tools / systems required
• Acquire and utilize knowledge of core Global Payments & Trade product suite and associated operational flows to appropriately address client inquires

To be successful in this role, were seeking the following :

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Our Benefits and Rewards :

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.